Senior Patient Access Representative | Surgery Administration | 40 hrs/week

Sanford Health•Sioux Falls, SD

5d•Onsite

About The Position

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. This role collaborates with a multi-disciplinary team to ensure medical services are appropriately scheduled for patients. It requires a depth of knowledge of the service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. The position is responsible for resource management and resolving conflicts, and serves as a liaison between provider and supporting providers, managing provider schedules. Additionally, the role may collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. It may also involve performing registration duties, working the front desk, training and mentoring new employees, and serving as an electronic medical record (EMR) super user. The role demands professionalism, a respectful and cooperative atmosphere, independent work capability, and the ability to maintain confidentiality of sensitive information. Problem-solving, critical thinking, proficiency in computer skills, and use of a multi-line telephone are essential.

Requirements

High school diploma or equivalent preferred
Knowledge of medical terminology
Customer service skills essential
Six months' customer service experience desired
Proficiency in computer skills
Proficiency in use of multi-line telephone

Nice To Haves

Post-secondary education helpful
Previous medical office experience preferred
Prior electronic medical records (EMR) experience is preferred

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Reviews procedure/surgery orders and appropriately schedules all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.