Senior Patient Access Representative | Surgery Administration | 40 hrs/week

Sanford Health•Sioux Falls, SD

4d•Onsite

About The Position

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. This role requires a depth of knowledge of the service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. The position is responsible for resource management and resolving conflicts, and serves as a liaison between provider and supporting providers, managing provider schedules. Duties may include collaborating with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization, performing registration duties and working the front desk, training and mentoring new employees, and serving as an electronic medical record (EMR) super user. The role requires professionalism, a respectful and cooperative atmosphere, the ability to work independently and as part of a team, and maintaining confidentiality of sensitive information. Problem-solving and critical thinking skills are essential, with the ability to seek guidance from leadership when appropriate. Proficiency in computer skills and use of a multi-line telephone is necessary.

Requirements

High school diploma or equivalent preferred; post-secondary education helpful.
Previous medical office experience preferred.
Prior electronic medical records (EMR) experience is preferred.
Must have knowledge of medical terminology; customer service skills essential.
Six months' customer service experience desired.

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.