Senior Patient Access Representative | Occupational Medicine Clinic | 40hrs/week

Sanford Health•Bismarck, ND

1d•Onsite

About The Position

Sanford is seeking a motivated, detail-oriented candidate to join our Occupational Medicine Clinic as a Senior Patient Access Representative. We value candidates who are accustomed to multitasking, are comfortable utilizing computers, have great customer service skills, and can thrive in a fast-paced clinic. We offer great work-life balance with Monday through Friday shifts from 8:00am-5:00pm (no weekends or holidays), a supportive team and leadership, and a comprehensive benefits package. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply! The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Requirements

High school diploma or equivalent preferred; post-secondary education helpful.
Previous medical office experience preferred.
Prior electronic medical records (EMR) experience is preferred.
Must have knowledge of medical terminology; customer service skills essential.
Six months' customer service experience desired.

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.