Patient Access Representative | The Spine Center | 40hrs/week

Sanford Health•Rapid City, SD

21h•Onsite

About The Position

As a Patient Access Representative at Sanford Health, your primary responsibility will be providing extraordinary customer service to patients with every interaction. You will serve as the first point of contact, creating a welcoming and safe environment for patients either on the phone or in the clinic. This role offers opportunities to grow your career within Sanford Health.

Requirements

Customer service skills essential
One year of work experience
May require BLS for certain locations and/or settings

Nice To Haves

High school diploma or equivalent
Post-secondary education
Work experience in a medical office setting
Medical terminology
Six months' customer service experience

Responsibilities

Greet patients & verifies demographics
Create, scan & route documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes