Access Center Patient Care Representative
About The Position
We are seeking a qualified phone operator to join our Access Center team. Core responsibilities include scheduling patients for treatments by multiple providers and treatment areas, managing incoming and outgoing calls for patients, checking email daily for timely communication, resolving customer issues, delivering exceptional customer service, and utilizing the Well App to assist patients and respond to inquiries. The role also involves attaching incoming fax reports to patient charts, creating and faxing x-ray scripts, processing medication refill requests, generating work or school notes, and communicating effectively over the phone. The representative will accurately enter patient demographics and insurance information, practice active listening and professional communication, manage provider schedules, handle online appointment requests, and provide translation assistance for Spanish-speaking patients. Additionally, they will assist team members with scheduling questions and perform other duties as assigned by management.
Requirements
- Candidate must have a High School Diploma
- Excellent verbal and communication skills
- Customer service skills
- Multi-tasker
- Candidate should be familiar with EMR
Nice To Haves
- Medical health insurance background helpful
- Medical office background experience preferred
Responsibilities
- Schedule patients for treatments by multiple providers and treatment areas
- Manage incoming and outgoing calls for patients
- Check email daily to ensure timely communication
- Resolve customer issues and deliver exceptional customer service
- Utilize the Well App to assist patients as needed and respond to inquiries
- Attach all incoming fax reports to patient charts
- Create and fax x-ray scripts for patients to the appropriate locations
- Process medication refill requests by forwarding them to the provider as patients call
- Generate work or school notes based on doctor recommendations and send them to patients via email or fax
- Ability to communicate effectively over the phone with patients
- Accurately enters into the computer patient demographics, insurance information, and other pertinent patient information
- Communicates using active listening, thinking/analysis, and appropriate professional response
- Manage the maintenance of the providers’ schedules
- Handle online appointment requests in a timely manner
- Provide translation assistance for Spanish speaking patients
- Assist team members with questions pertaining to scheduling
- Other duties as assigned by management
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
