Patient Access Representative, Infusion Center

Sutter Health • San Francisco, CA

1d • Onsite

About The Position

Serves as the face-to-face point of contact for patients in the Infusion Center. This role is responsible for obtaining all necessary information to register and financially clear patients. The representative will greet patients and family members, gather and/or verify relevant information, and enhance the patient experience by demonstrating knowledge of Sutter Health's system and service offerings.

Requirements

• HS Diploma or General Education Diploma (GED)
• 1 year of recent relevant experience.
• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.

Responsibilities

• Serve as the face-to-face point of contact for patients.
• Obtain all necessary information to register and financially clear patients.
• Greet patients/family members and obtain and/or verify relevant information.
• Enhance the patient experience throughout all patient interactions.
• Serve as the customer service point of contact at the point of service.
• Demonstrate knowledge of Sutter's Health system and service offerings.
• Maintain and document data in patient registration systems.
• Work with and maintain confidential information.

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED