Senior Patient Access Representative / Scheduler (OB-GYN) | Full Time

Sanford Health•Weston, WI

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position will primarily be a surgery scheduler but will also assist with other scheduling and referrals. The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Requirements

Knowledge of medical terminology
Customer service skills essential
Six months' customer service experience desired

Nice To Haves

High school diploma or equivalent preferred
Post-secondary education helpful
Previous medical office experience preferred
Prior electronic medical records (EMR) experience is preferred

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.