Senior Patient Access Representative - Orthopedics

Sanford Health•Eau Claire, WI

9d•Onsite

About The Position

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. This position would entail scheduling for Orthopedics and Podiatry. Orthopedics is a face paced department with various specialty providers. The Senior Patient Access Representative collaborates with multi-disciplinary teams to ensure medical services are appropriately scheduled for patients. This role requires a depth of knowledge of the service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. The representative is responsible for resource management and resolving conflicts, and serves as a liaison between providers and supporting providers. They also manage provider schedules. Additionally, they may collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. This role may also perform registration duties and work the front desk, train and mentor new employees, and serve as an electronic medical record (EMR) super user. The position requires professionalism, a respectful and cooperative atmosphere, the ability to work independently and as part of a team, and maintaining confidentiality of sensitive information. Problem-solving and critical thinking skills are essential, with the ability to seek guidance from leadership when appropriate. Proficiency in computer skills and the use of a multi-line telephone is necessary.

Requirements

High school diploma or equivalent preferred
Previous medical office experience preferred
Prior electronic medical records (EMR) experience is preferred
Must have knowledge of medical terminology
Customer service skills essential
Six months' customer service experience desired

Nice To Haves

post-secondary education helpful

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.