Senior Parts Specialist, Automotive Service

Masters Transportation•Kansas City, MO

10d•$25 - $30•Onsite

About The Position

At Master’s Transportation, you’ll join a growing, privately owned company with more than 30 years of experience delivering trusted commercial transportation solutions nationwide. With one of the country’s largest fleets and locations across the U.S., we provide customized sales, rental, leasing, financing, service, and repair solutions for organizations in education, hospitality, senior living, camps, and other industries. Our team is driven by excellence, integrity, safety, and a solution-oriented mindset. If you’re looking for a place where your work matters, your ideas are valued, and you can grow with a company that is helping move people and organizations forward, we’d like to meet you.

Requirements

High School Diploma, GED, or equivalent.
Five or more years of experience in parts, customer service, inventory, or automotive service support.
Strong working knowledge of automotive or heavy-duty parts, systems, and sourcing practices.
Experience coordinating workflow, resolving escalations, or supporting operational processes in a team environment.
Proficiency using parts catalogs, inventory systems, and computer-based lookup tools.

Nice To Haves

Experience in the automotive, truck, bus, or commercial vehicle parts industry.
Prior experience serving as a lead, subject matter expert, trainer, or primary escalation resource.
Experience with inventory controls, vendor coordination, and process improvement initiatives.

Responsibilities

Identify and verify automotive, bus, truck, and commercial vehicle parts using vehicle information, technical specifications, catalogs, diagrams, inventory systems, and vendor resources.
Source and order parts for customer repairs, warranty work, preventive maintenance, and internal Service Department needs while balancing availability, quality, cost, and delivery requirements.
Serve as a senior technical resource for service technicians, service advisors, customers, and other team members on complex parts identification, substitutions, compatibility, and sourcing questions.
Monitor open parts requests, purchase orders, backorders, special orders, and delivery timelines; communicate status updates and escalate risks that may delay service work.
Coordinate with approved suppliers and alternate vendors to confirm pricing, availability, lead times, freight, and order accuracy.
Receive, inspect, label, store, stage, and distribute parts in accordance with department procedures, inventory controls, and repair-order requirements.
Ensure parts are accurately issued, transferred, returned, and credited to the correct repair order, customer account, or inventory location.
Research and resolve discrepancies involving incorrect, damaged, missing, duplicated, or delayed parts, including returns, exchanges, warranty claims, and vendor credits.
Support inventory accuracy through cycle counts, stock organization, bin maintenance, replenishment review, obsolete inventory identification, and investigation of variances.
Review parts transactions and supporting documentation for completeness, accuracy, proper authorization, and compliance with established procedures.
Maintain organized records of orders, quotes, packing slips, returns, vendor communications, inventory adjustments, and follow-up items.
Coordinate daily parts priorities with Service Department leadership based on repair schedules, technician needs, customer commitments, and operational urgency.
Train and guide team members on parts lookup methods, inventory technology, documentation standards, and department procedures without direct supervisory authority.
Identify recurring sourcing, inventory, pricing, and workflow issues and recommend practical improvements to department leadership.
Build effective working relationships with internal partners, customers, and vendors through accurate information, timely follow-up, and professional service.
Perform other duties as assigned to support Service Department efficiency and customer satisfaction.