Automotive Service Writer & Parts Specialist

Schillings•Mokena, IL

1d•Hybrid

About The Position

Schillings is currently looking for an experienced Automotive Service Writer & Parts Specialist to join our Operations team in Mokena. This position plays a key role in keeping our fleet repair shop organized and productive. The right candidate will have automotive/shop experience, understand how a repair shop operates, and be comfortable working directly with mechanics, vendors, and operations personnel. This is not strictly a desk position. We need someone who can manage parts and work orders, be comfortable in the shop, and assist technicians as needed.

Requirements

Previous automotive, fleet, parts, service-writing, or repair shop experience strongly preferred
Good working knowledge of automotive parts and repair terminology
Must understand the basic workflow and day-to-day operation of a repair shop
Strong computer, data-entry, and organizational skills
Ability to manage multiple repairs and priorities at once
Strong communication and follow-through
Dependable, accountable, and team-oriented
Comfortable working both at a computer and in an active shop environment

Nice To Haves

Fleetio or other shop/fleet management software experience is a plus

Responsibilities

Source and order automotive parts while balancing cost, quality, and delivery time
Track parts orders and ensure technicians have what they need to keep repairs on schedule
Open, update, and complete work orders using Fleetio
Maintain accurate repair, parts, and fleet records
Communicate repair status and delays with dispatchers and company locations
Coordinate warranty claims, returns, credits, and core exchanges
Work directly with vendors and technicians to resolve parts issues
Assist mechanics as needed with general shop tasks
Help keep the parts and shop operation organized and efficient