Senior Parts Identification Specialist – HVAC

Parts Town•Addison, IL

6d•$43,025 - $58,064•Remote

About The Position

The Parts Identification – HVAC Senior Specialist (Internally known as HVAC Parts Detective) is responsible for finding and providing our customers with the correct replacement part numbers needed for repair. The primary task is to determine the correct part that each customer requires. An emphasis on accuracy, strong problem-solving skills, and a passion for continued skill development is essential in this role! A Typical Day Deliver high-quality customer service by effectively communicating part information in a professional and friendly manner Complete 25-50 cases daily from our Parts Town HVAC supported manufacturers. Interact with internal customer service team members, customers, manufacturers, and service providers via chat, cases submitted via Salesforce, and email Utilize equipment manuals, technical diagrams, parts listings, portals/remote desktop applications and manufacturer contacts to identify part number information Support the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties

Requirements

1 + years of HVAC knowledge/experience
Passion for customer service and problem-solving
Attention to detail and ability to multitask without sacrificing accuracy
Confident in communicating via the phone and through the computer
Proficient in English (both written and verbal)
Well-versed in Salesforce, Bloomfire, and the team-specific manufacturer lookups and BOM systems
Strong desire to learn, grow, and challenge the status quo
Quality, high speed internet connection at home

Nice To Haves

Cross-trained in Commercial Food Service equipment

Responsibilities

Finding and providing customers with the correct replacement part numbers needed for repair.
Determining the correct part that each customer requires.
Delivering high-quality customer service by effectively communicating part information in a professional and friendly manner.
Completing 25-50 cases daily from Parts Town HVAC supported manufacturers.
Interacting with internal customer service team members, customers, manufacturers, and service providers via chat, cases submitted via Salesforce, and email.
Utilizing equipment manuals, technical diagrams, parts listings, portals/remote desktop applications and manufacturer contacts to identify part number information.
Supporting the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties.