Senior Partnership Manager (USA/Canada based)
About The Position
Tidio is seeking a Senior Partnership Manager, the first of its kind for the US and Canada, to scale Tidio's partner channel. This role is crucial as it represents the third revenue engine alongside inbound and outbound sales. The position is a full-cycle partnerships role, focusing on acquiring, activating, and growing agency and ecommerce partners. The successful candidate will manage the entire partner journey, from initial outreach and closing deals to onboarding, enablement, and maintaining long-term relationships. As the partner ecosystem expands, the role will involve managing a portfolio of approximately 20 active partners while continuing to drive new partner acquisition. This is a high-impact role for someone excited about joining an early-stage partner program, shaping its growth, and creating new revenue opportunities.
Requirements
- 5+ years of experience in B2B SaaS partnerships, channel sales, or business development.
- Proven success acquiring partners through outbound prospecting and building partnerships from scratch.
- Experience working with agencies and/or e-commerce partners.
- Strong commercial skills, including discovery, presentations, negotiation, and closing.
- Track record of owning a revenue target and managing a partner pipeline.
- Experience representing a company at conferences, trade shows, or industry events.
- Experience using tools such as PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms.
Nice To Haves
- Experience building or scaling early-stage partnership programs is highly preferred.
- Familiarity with the Shopify ecosystem is a strong plus.
Responsibilities
- Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America.
- Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events.
- Own the full partnership lifecycle: from prospecting and commercial conversations through onboarding, activation, and ongoing growth.
- Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities.
- Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities.
- Monitor partner performance and identify opportunities to increase engagement and revenue.
Benefits
- Remote work model with flexible hours
- Contract options: B2B or Contract of employment (via Deel)
- 26 days off guaranteed in a year
- Great development opportunities – company-supported courses and conferences
- Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
- Mental well-being program – individual therapy sessions and resources for employees
- Sport & wellness benefit or its financial equivalent.
- Free access to one of the most popular e-book/audiobook services
- Regular social events (company-wide offsites, team events)
- Budget for 1:1 English language classes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
