Senior Partner Success Manager

Celigo

7d•$110,000 - $128,000•Remote

About The Position

Celigo is looking for a Senior Partner Success Manager to build and maintain strong relationships with our service partner ecosystem, ensuring partners are equipped to deliver high-quality implementations and strong customer outcomes. This role sits at the intersection of relationship management, delivery oversight, and cross-functional coordination, representing Celigo with partners and their customers while helping drive the overall health and maturity of the partner program.

Requirements

Genuine curiosity about people and problems.
Relationship management skills that work across levels: as comfortable earning trust with a delivery manager as with a VP.
Clear, confident communication in writing and conversation.
An owner's mindset: when you see a gap, you act on it.
The ability to read signals across a large portfolio, both quantitative and qualitative, and act on what you see before it becomes a problem.
A bias toward action and iteration.
Energized by finding new ways to apply AI to partner success work.
Familiarity with iPaaS, integration, or automation platforms, and comfort learning Celigo's ecosystem and toolset, including Salesforce, Impartner, Zendesk, and Gainsight.
Bachelor's degree in Business, Engineering, Information Systems, or a related field
At least five years of combined experience in one or more of the following: enterprise software implementation, project management, business process consulting, or customer success management
Experience working with external clients, vendors, or partners while managing multiple projects simultaneously

Nice To Haves

Prior experience in SaaS or on-demand software, CRM, or ERP applications is preferred
An understanding of application integration technologies and projects is preferred

Responsibilities

Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders.
Own the health of your partner portfolio. Conduct regular check-ins via surveys and virtual meetings, spot early signs of delivery risk, and move on them before they become escalations.
Hold the bar on implementation quality. You understand what a great customer journey looks like and you hold partners accountable to it, clearly and constructively.
Use AI tools to work across a large partner portfolio without losing the personal touch: surface trends in support ticket data, synthesize customer satisfaction signals, and draft partner communications quickly so you can spend more time on the conversations that actually move things forward.
Prepare partner health reports that tell a real story. Pull together project history, customer satisfaction data, and support trends into something leadership can act on, not just a status update.
Maintain the internal partner stack ranking and keep it meaningful.
Serve as the voice of partners inside Celigo, bringing back what you hear in the field and advocating for changes that make the program stronger.
Work with Partner Account Managers to track partner availability and lead times, and flag supply gaps before they affect customer commitments.
Contribute to special initiatives that improve the partner program, and follow through on your own ideas when you see opportunities.