Senior Partner Solutions Manager, Distribution Partnerships

Bizee • Austin, TX

14d • Remote

About The Position

Bizee is seeking a Senior Partner Solutions Manager, Distribution Partnerships to support the full partner lifecycle across Bizee’s strategic distribution partnerships. This role focuses on partners who bring customer, entity, order, or compliance volume to Bizee through various channels like partner portal workflows, API integrations, embedded AI platform capabilities, and Bizee Pro. The position involves working closely with Commercial Growth during the pre-sales process to understand partner needs and technical requirements, and post-sales, owning partner onboarding, activation, issue resolution, health, and growth. The ideal candidate will be a trusted partner to external clients and effective at driving cross-functional execution internally across multiple departments.

Requirements

• 5+ years of experience in partner success, solutions consulting, implementation, strategic account management, customer success, partnerships, platform operations, or a related role.
• Experience supporting partners who drive customer, transaction, account, entity, order, or revenue volume through a platform.
• Experience working with SaaS, API, fintech, compliance, SMB, marketplace, or platform partners.
• Ability to support pre-sales discovery, workflow mapping, implementation scoping, and solution design.
• Strong operational discipline and ability to manage complex cross-functional work.
• Ability to work with Product and Engineering on partner requirements, bugs, documentation, APIs, webhooks, sandboxes, reporting, and technical workflows.
• Commercial mindset with experience tracking usage, revenue, expansion, partner health, and risk.
• Strong communication skills with both external partners and internal stakeholders.
• High ownership, strong follow-through, and comfort building process from scratch.

Nice To Haves

• Experience with embedded distribution partnerships, API integrations, developer platforms, fintech partnerships, compliance products, or SMB platforms.
• Experience in a sales engineering, solutions consulting, implementation consulting, partner success, or technical account management role.
• Experience supporting partners in banking, payroll, accounting, business formation, registered agent, tax, legal, or compliance workflows.
• Familiarity with partner portals, CRM systems, ticketing systems, API documentation, webhooks, and sandbox environments.

Responsibilities

• Support Pre-Sales Discovery and Solution Design: Partner with Commercial Growth to understand partner use, workflows, technical requirements, operational expectations, and launch needs. Assess partner fit, implementation complexity, support needs, risks, and launch readiness before contract signature. Translate partner requirements into clear implementation assumptions, dependencies, risks, and next steps. Support solution design for partners using partner portal workflows, API integrations, AI-agent-enabled workflows, and Bizee Pro.
• Own Partner Onboarding and Launch: Lead onboarding for new distribution partners from contract signature through first successful order, production launch, and scaled usage. Build partner launch plans and coordinate across Product, Engineering, Operations, Support, Finance, Legal, and Compliance. Create repeatable onboarding playbooks, checklists, templates, and launch processes. Ensure partners understand order flows, pricing, SLAs, reporting, documents, support paths, escalation processes, and operational requirements.
• Manage and Grow Strategic Distribution Partners: Serve as the primary post-sale relationship owner for assigned distribution partners. Run partner check-ins, launch reviews, issue reviews, QBRs, and expansion discussions. Maintain a clear view of partner health, usage, revenue, open issues, risks, and growth opportunities. Identify opportunities for partners to expand usage across various Bizee services.
• Build Partner Enablement and Launch Playbooks: Create scalable partner enablement materials, onboarding guides, launch checklists, training resources, escalation paths, and operating playbooks. Ensure partners understand how to use Bizee Pro, partner portal workflows, API integrations, and other Bizee offerings. Help internal teams understand partner requirements to create a repeatable, scalable distribution partner experience.
• Turn Partner Feedback Into Better Product: Capture partner feedback and translate it into clear product requirements, workflow gaps, bugs, and enhancement requests. Help Product and Engineering prioritize partner needs. Support improvements to partner onboarding, API documentation, sandbox experience, webhooks, reporting, and partner portal workflows.
• Build Partner Reporting and Health Metrics: Create a clear operating view of partner health, performance, and growth. Track partners from onboarding through first successful order, production launch, and first value, then monitor ongoing performance. Partner cross-functionally to provide a shared view of what is working, where there is friction, and what needs to improve.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Virtual Wellness Resources
• Work From Home

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed