Senior Partner Relationship Manager, NetSuite Ecosystem

Charted•Boston, MA

5d•Hybrid

About The Position

Charted, Inc. is a thriving NetSuite partner dedicated to elevating customer experiences through exceptional automation solutions and consulting services. Their product suite includes Charted, a NetSuite-native financial automation platform, alongside top-tier consulting services for NetSuite implementations, optimizations, and support. Charted is committed to building long-term customer partnerships and fostering an environment for employee professional excellence, offering ample training, development resources, a diverse and inclusive workplace, a fully remote working environment, and a healthy work-life balance with various wellness benefits and programs. This role is for a senior individual contributor focused on managing and growing relationships within the NetSuite ecosystem, including implementation partners, NetSuite direct sales, accounting advisory firms, private equity channels, and outsourced delivery partners. The position is crucial to Charted's go-to-market strategy, aiming to enhance partner-sourced pipeline and co-sell opportunities.

Requirements

6+ years in partnerships, channel, or alliances at a B2B SaaS company, with at least a few years owning revenue-carrying partner relationships.
Direct experience in an ERP ecosystem (NetSuite strongly preferred).
Track record of building partner-sourced pipeline from a standing start, with quantifiable results.
Genuine comfort with finance and accounting workflows (e.g., invoice approvals, three-way match).
Instinct to diagnose before prescribing, and patience for long-term relationship building.
Experience negotiating partner agreements and margin structures with principals and C-level executives.
Fluency in Salesforce.
Low tolerance for dirty attribution data.
Focus on autonomous thinking and a proactive approach to customer relationships.
Ability to create high quality, clearly written documentation.
Commitment to highly responsive communication with customers and team members.
Ability to interact with team members to maintain a positive and collaborative atmosphere.
Strive for continued personal growth and contribute proactively to company growth.

Nice To Haves

Existing network inside the NetSuite partner community or NetSuite direct sales.
Experience with PE-backed or multi-entity customers.

Responsibilities

Manage a named portfolio of NetSuite implementation and consulting partners across the tier structure (Referral through Platinum), including recruitment, onboarding, tier progression, joint pipeline development, and QBRs.
Drive sourced and influenced pipeline from partners, ensuring accurate attribution data.
Build relationships with NetSuite Account Executives and Solution Consultants for co-selling opportunities.
Recruit and build relationships with accounting advisory, finance transformation firms, CAS practices, and outsourced accounting teams.
Develop relationships within the private equity channel, focusing on sponsor relationships and portfolio-company standardization.
Scale the outsourced delivery program by defining commercial terms, readiness bars, and identifying capable partners.
Gather and relay field intelligence on product gaps, competitive moves, and pricing friction to relevant internal teams.