Senior Outside Operations Manager

ASM Global • Houston, TX

3d • Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Senior Outside Operations Manager at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Senior Outside Operations Manager to join our Parking team. Under general supervision of the Director of Parking & Operations, the Senior Outside Operations Manager is responsible for thorough supervision, and coordination of direct personnel, subcontractors, and vendors. Responsible for the daily oversight of Parking’s outside operations, cashier vault, event coordination and traffic control by performing the following duties personally. Also, acts as liaison between the facility and clients, ensuring all client’s requirements are met and facility rules, regulations and policies are adhered to.

Requirements

• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
• Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Organize and prioritize work from event overviews and task lists to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Operate heavy duty machinery such as forklifts, scissor lifts and boom lifts.
• Bachelor’s degree from an accredited four-year college or university required.
• 3-5 years related experience and/or training in the public assembly industry in a supervisory type of position; or equivalent combination of education and experience.
• Handle multiple projects and assignments.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgement and initiative.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.
• Familiar with payroll policies and procedures.
• Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
• Ability to interact with internal and external customers in a professional manner to address their concerns, answer their questions and assist them with needs.
• Operate a personal computer using Windows, Word, Excel, Outlook, ABI, Adobe Acrobat and Illustrator and other Parking Systems software.
• Be licensed to operate a motor vehicle in the United States.

Nice To Haves

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
• This position may require work inside or outside of the building, as needed by events.
• Position may require lifting, climbing, carrying, bending, stooping, and kneeling.

Responsibilities

• Oversee all aspects of parking and exterior property operations including traffic control, event staffing and coordination, hiring, training, exterior set-ups and changeovers, ADA compliance, lot and fence maintenance and repairs.
• Conduct comprehensive research and data analysis to identify opportunities for revenue growth and operational efficiency.
• Develop and implement strategies to enhance revenue through process improvements, cost control, and innovative business solutions.
• Lead initiatives to minimize internal loss and prevent theft by strengthening operational controls and fostering accountability.
• Collaborate with Finance, Human Resources, and senior leadership to analyze performance metrics and develop data-driven action plans.
• Evaluate workflows and recommend strategic improvements aligned with company objectives for sustainable growth.
• Prepare and present analytical reports and recommendations to executive leadership to support informed decision-making.
• Commit to ongoing development by actively seeking feedback, participating in leadership training, and applying new management techniques to enhance effectiveness.
• Demonstrate a growth mindset through continuous learning, reflection, and improvement of leadership, communication, and decision-making skills.
• Manage subordinate supervisors who oversee employees in various functions.
• Oversee the phased transition of first point-of-contact duties for event related traffic and route planning, exterior lot operations, and police staffing to other team members through training and knowledge transfer, maintaining oversight and serving as an escalation resource as the team’s capabilities develop.
• Implement and train all employees on the operating procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies that conform to NRG Park standards.
• Works directly with Outside Police to ensure proper traffic control and staffing/scheduling plans.
• Review contracts for compliance with event and/or government specifications and NRG Park requirements.
• Review contracts, communicate with tenants, and work with subcontractors to determine special requirements.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the property.
• Authorize the requisition of equipment and supplies within budget guidelines.
• Assists with oversight of special projects, such as construction, remodeling, or expansion.
• Helps to plan and direct outside vendors/contractors, to assure compliance with contracts and safety requirements.
• Act as a liaison between tenants and facility contractors as needed.
• Responsible for the surveillance of parking gates which includes overseeing traffic flow, loss prevention and ensuring optimal staffing at all times.
• Responsible for maintaining all equipment and ordering equipment for supplemental event needs.
• Works directly with Event Management to ensure all event requests are handled effectively.
• Prepare and oversee financial reports and event settlements on behalf of department.
• Attend all meetings as required.
• Operates company vehicles as needed.
• May perform other duties as assigned.
• Carries out supervisory responsibilities in accordance with all policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior