Senior Order Manager

World Wide Technology Healthcare Solutions•Edwardsville, IL

8d•$60,000 - $75,000•Hybrid

About The Position

A Senior Order Manager is responsible for owning and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders. Senior Order Managers also apply a continuous improvement mindset to make recommendations on process and/or system enhancements, as well as, take an active role in the implementation. Senior Order Managers also ensure best practices are followed within the organization and during new program onboarding. Senior Order Managers take a lead role in building and maintaining high-performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes. Senior Order Managers are required to take a proactive, detailed, and timely approach to communication and help identify and mitigate risk early to prevent customer-impacting issues.

Requirements

Bachelor's Degree Business, Supply Chain Management or related field required.
3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.
3+ years in customer facing experience.
Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)
Previous experience using Excel
Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
Efficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)
Able to convey ideas clearly and succinctly through written communication
Persistent and determined in the face of adversity
Effectively manages their time to deliver work efficiently
Always applies a customer service mindset and strives to deliver customer delight
Demonstrates effective prioritization skills in an environment with many competing demands
Applies superior critical thinking skills to identify solutions to difficult problems
Comfortable and effective in presenting to and closely working with senior leadership
Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
Proficiently establishes and continuously improves processes to deliver optimal organizational value
Demonstrates ability to work independently on routine assignments
Ability to demonstrate a work ethic consistent with WWT's Core Values
This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands.

Nice To Haves

APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred

Responsibilities

Owns the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires deep system and supply chain knowledge, as well as the ownership of strategically troubleshooting and resolving complex order related issues
Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.
Creating and maintaining accurate order-related data/information in WWT's ERP systems.
Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans both individually and through their team(s).
Leading cross-functional accountability throughout WWT Supply Chain
Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.
Leading direct customer interaction to provide updates, data-driven insights, and communicate risks
Drive a continuous improvement mindset to enhance current processes and achieve operational excellence.
Responsible for the successful onboarding of new customers to ensure customer delight, and operational effectiveness.
Leading the training and skills development of other employees within the team
Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.