Senior Operations Transformation Manager

Collectors • Santa Ana, CA

1d • $157,000 - $185,000 • Onsite

About The Position

Collectors is seeking a Senior Operations Transformation Manager to lead high-impact initiatives that improve operational efficiency, scalability, and strategic value across the organization. The role drives short- to mid-term Kaizen and transformation projects with cross-functional teams, delivering measurable improvements aligned with the company’s growth objectives. The position reports to the Director, Continuous Improvement and is based onsite at the Santa Ana, California headquarters, five days per week.

Requirements

• At least 7 years of experience in process improvement, operations, or transformation roles.
• Demonstrated success leading cross-functional projects with measurable results.
• Exceptional communication, facilitation, and stakeholder management skills.
• Ability to influence and drive change across diverse teams.
• Successful delivery of high-impact Kaizen events and transformation projects that meet or exceed defined objectives.
• Ability to adapt quickly to changing business dynamics and operational priorities while maintaining project momentum.
• Ability to achieve measurable improvements in efficiency, scalability, and strategic alignment across key processes.
• Strong collaboration and alignment with cross-functional teams to ensure timely execution and sustainable results.
• Must be authorized to work in the United States.

Nice To Haves

• Experience in operational strategy.

Responsibilities

• Lead transformational projects and Kaizen events across multiple departments to support strategic priorities, including domestic and international expansion, marketplace optimization, and operational efficiency.
• Facilitate workshops focused on problem-solving, process redesign, and operational excellence.
• Collaborate with cross-functional teams to identify business requirements, optimize workflows, and ensure successful execution of initiatives.
• Track and report project progress, impact, and ROI to leadership, ensuring transparency and accountability.
• Drive change management by aligning teams with new processes and strategic goals and fostering adoption and sustainability.
• Lead or augment project resources as needed, based on project scope, duration, and complexity, to ensure timely and effective delivery.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits for eligible full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees.
• Ten company-paid holidays for eligible regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules with varying shifts offered by many teams, with accommodation as needed.
• Team celebrations, holiday events, and team-building activities.
• Potential eligibility for bonuses, commissions, or other forms of compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed