Senior Operations Support Specialist

BrightStar Credit Union•Cooper City, FL

12d•$55,000 - $65,000

About The Position

The Operations Support Specialist provides day-to-day operational and administrative support to ensure the smooth functioning of the credit union's core systems, processes, and member services. This role works closely with branch staff and other teams to maintain operational accuracy, compliance, and efficiency. The specialist troubleshoots issues, maintains system data integrity, assists with procedural improvements, and supports special projects to enhance member experience and operational performance.

Requirements

Five+ years of financial services experience (including teller, new account opening, and lending)
One to two years of operational experience at a credit union or other financial institution.
A high school education or GED equivalent.
A significant level of integrity and diplomacy is required.
The ability to understand internal and external member needs, along with active listening skills, is required.
The ability to operate a personal computer, including a keyboard, mouse, internet browsers, and other software, is required.

Nice To Haves

Bachelor's Degree Preferred.

Responsibilities

Serve as a subject matter expert in all IRA inquiries.
Serve as a resource to front-line employees, assisting members in the day-to-day operations.
Assist other areas of the credit union with membership or operational issues.
Complete account review and quality control of all accounts opened, including but not limited to special accounts, IRAs, and online accounts.
Complete review and contact members if necessary for online account verification.
Perform deposit operation functions, including but not limited to posting mail deposits, funding online account openings, VODs, ATM checks, and mobile deposits, and assisting with ITMs as needed.
ITM management for balancing and replenishment.
Administrator to Account Opening software, online and in-branch.
Assist with help desk requests for front-line staff, including but not limited to online access, research requests, and subpoenas.
Review assigned departmental reports, completing maintenance as required.
Cash ordering and shipments for branches.
Maintain knowledge through training.
Maintain knowledge through B.S.A. Compliance training.
Respond to telephone and email requests for operational assistance from the branches and call center.
Monitor requests initiated via mail and fax. Fulfill requests from these channels or forward them to assigned departments for completion.
Perform deposit operation functions, including but not limited to posting mail deposits, funding online account openings, VODs, and issuing official checks.
Review legal documents, including Individual Retirement Accounts, Power of Attorney, and Trust paperwork; utilize outside legal services as needed.
Complete necessary IRA functions for the Credit Union. These duties include processing Required Minimum Distributions, conducting quality control reviews of Individual Retirement Account work done in the branches, and annual regulatory reporting.
Ability to work with stakeholders to understand their needs and build trusted relationships.
Uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures.
Consider awareness of unusual or suspicious activity relevant to the department.
Complete online B.S.A. and O.F.A.C. courses at least annually.
Maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.