Senior Operations Support (Focus Team)

Takeda•McCullom Lake, IL

21h•Remote

About The Position

BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Limited, is an industry leader in the collection of high-quality plasma, which is processed into life-saving plasma-based therapies. BioLife operates 250+ state-of-the-art plasma donation centers across the United States. Our employees are dedicated to enhancing the quality of life for patients and ensuring that the donation process is safe, straightforward, and rewarding for donors who wish to make a positive impact. When you work at BioLife, you’ll feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. This position is currently classified as “remote” in accordance with Takeda’s Hybrid and Remote Work policy. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

Requirements

Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent combination of education and experience.
Must have excellent interpersonal, leadership, organizational and technical skills.
Ability to attract, retain, motivate and develop a team of diverse individuals.
Demonstrated ability to multi-task, prioritize, and communicate with senior management.
Requires weekend and extended work periods.
Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification
High School Diploma or equivalent required.

Nice To Haves

Associate or bachelor’s degree highly desirable.

Responsibilities

Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions.
Supervises the daily functions and staff activities across departments to optimize operational efficiency
Works with operations to understand training and development needs for specific business performance issues, and determines strategies to meet those needs.
Provides support services for plasma centers and Training & Development as assigned.
Responsible for management of support services programs for the plasma collection organization. This position develops, implements and evaluates programs as needed.
Could assist with new center program on an interim basis, or as needed.
Manages talent, support, and training for new center openings and existing centers, as needed.
Provides on-site support of plasma center operations as needed (i.e., interim center manager, assistant manager, etc.)
Provides developmental support to plasma center management teams, as needed, in conjunction with Regional and Group Management Teams
Ensures compliance with all federal, state, local and company-specific regulations related to quality of product, employee, and donor safety.
Coordinates travel schedules, arrangements, and incentives with support personnel and designated training center.
Serves as a resource to answer employee questions regarding training needs and programs.
Markets and recruits talent for center teams and programs.
Provides leadership support as identified for selected plasma center locations and the leadership and development department.
Works with operations to understand training and development needs for specific business performance goals and issues and determine strategies to meet needs.
Collaborates across the organization to stay up to date with current operations, expectations and goals and ensures program alignment.
Evaluates and implements program and process improvements.
Establish scorecards and tracking systems to gather results data.
Keeps up to date with developments in training by reading books, going to seminars/meetings, and attending relevant courses.
Supports BioLife University Training Department.
Utilize technical training to assist the Training and Development Department with center-relevant initiatives.
Assist with Center Training Assessments by conducting informal audits/reviews.
Provide support for network initiatives including projects and HQ objectives.
Prepares reports for assessments and keeps Training Department appraised of center training and operational issues.
Assists the Training Department with BioLife Technical Training Program and Learning Management Systems
Mentors and provides feedback and coaching to guide leadership and technical development.
Designs, develops, and executes assessment processes for support services to ensure program effectiveness and performance competency.
Evaluates support staff needs and growth patterns to optimize development costs and ROI.