Senior Operations Supervisor

Intelcom•Corner Brook, NL

7d•Onsite

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics with operations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology. This role is at the heart of the chain, overseeing various operational aspects within a fast-paced warehouse setting with shift-based schedules. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. Accommodation measures are available for individuals with disabilities throughout our recruitment process.

Requirements

Safety and Compliance: Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Operations and Logistics: Oversee shipping, receiving, dispatching, and inventory management.
Conduct quality checkups on return pickups and return to the client process.
Create/confirm driver bookings with relevant BPs.
Generate the next day’s route plan and send optimization emails to the Optimization team.
Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting and Administration: Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Team leadership and Customer service: Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.

Nice To Haves

Cleaning, general housekeeping
and package dispatching process.

Responsibilities

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Oversee shipping, receiving, dispatching, and inventory management.
Conduct quality checkups on return pickups and return to the client process.
Create/confirm driver bookings with relevant BPs.
Generate the next day’s route plan and send optimization emails to the Optimization team.
Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Other duties as assigned.