Senior Operations Specialist

LPL Financial•Charlotte, NC

About The Position

The Cash Management Retirement Senior Operations Specialist is responsible for complex escalations to ensures the policies and procedures regarding the movement of assets and securities in Retirement accounts are followed and can make decisions related to escalations while balancing risk tolerance. Additionally, this role is key to the training of new associates to ensure they are prepared to process move money request accurately and efficiently. This role requires a solid understanding of IRS regulations and rules related to Retirement move money transaction and the ability to educate.

Requirements

1+ years general brokerage industry knowledge and previous customer experience
Microsoft Office products
Excellent verbal and written skills
Excellent time-management skills
Attention to detail
Effective communication across departments
Strong decision-making skills

Nice To Haves

Data analysis skills
Experience with BETA, Documentum, Clientworks
MS Excel and Dynamics experience
Experience managing work queues, mailboxes, and doing research

Responsibilities

Handles high level/complex escalations by understanding the request, taking appropriate action and providing rational to resolve while keeping management informed
Provide trend analysis on processing queues and escalating as appropriate
Ability to make decisions while weighing risk tolerance
Facilitate the training of new team members using multiple methods to include updated training guides, shadowing and on-going processing support
Identify opportunities for training gaps within the team to work towards a solution and resolve
Understanding of IRS rules and regulations related to contributions and distributions in Retirement Accounts
Problem solve and conduct research on advisor related questions and escalations using a variety of tools
Consistently research, review and update department procedures to ensure they are aligned with IRS regulations
Assist with quality assurance reviews
Review, prepare and process complex retirement move money request to include RMD, Removal of Excess, Recharacterizations and Qualified Retirement Plan transactions
Actively participate in user acceptance testing for enhancements to current systems/processes
Proactively educate internal business partners and advisors on products and processes including necessary updates to intranet and advisor facing resources
Identify opportunities for process improvement and take ownership of implementation
Work collaboratively and efficiently with others in a fast pace, evolving environment