Senior Operations Specialist - EH&B Reporting & Governance
About The Position
Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff Specialty, a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). This is fully remote position and can be located anywhere in the US. A day in the life. As our Senior Operations Specialist - Reporting on the Offshore Business Operations Team for the Employee Health & Benefits Area, you’ll provide administrative and reporting support for offshore initiatives. You’ll manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.
Requirements
- College Degree or equivalent education, training and work-related experience
- Life & Health Insurance License
- Employee Health and Benefits experience
- Offshore Operations experience
- Highly effective written and verbal communication skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to work without direct supervision
Nice To Haves
- Knowledge of Employee Health & Benefits specific systems and applications
Responsibilities
- Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results.
- Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management.
- Prepare management information and governance reporting, including escalation protocols for risks.
- Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues.
- Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction.
- Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.
- Provide system access administrative support.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work
- Charitable contribution match programs
- Stock purchase opportunities
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
