Senior Operations Program Supervisor (Onsite - Puerto Rico)

RTX•Santa Isabel, PR

1d•Onsite

About The Position

Collins Aerospace is seeking a Senior Operations Program Supervisor to lead our Operations Program Management team supporting critical aerospace and defense programs. In this role, you will supervise a team of Operations Program Leads while driving cross-functional execution across Operations, Planning, Engineering, Quality, Materials, and Supply Chain to ensure customer commitments are achieved. You will be responsible for developing recovery strategies for at-risk programs, leading customer reviews, resolving production challenges, and ensuring program performance meets delivery, quality, and operational objectives. Your mission: to lead operational execution across multiple programs by proactively removing barriers, driving cross-functional collaboration, and ensuring customer commitments are met through disciplined program management and continuous operational improvement. Join us in helping redefine aerospace by delivering operational excellence and outstanding customer satisfaction. This onsite position is based at our Santa Isabel, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered.

Requirements

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Prior leadership or supervisory experience managing technical or operational teams.
Strong knowledge of manufacturing operations, production planning, and program execution.
Experience managing customer-facing operational programs within the aerospace or defense industry.
Ability to drive multiple priorities while meeting aggressive timelines.
Experience coordinating Engineering Changes (ECs), Change Requests (CRs), and configuration management activities.
Strong relationship-building skills with internal stakeholders and external customers.
Experience utilizing ERP systems such as SAP.
Lean Manufacturing, Continuous Improvement, or Six Sigma experience is a plus.

Responsibilities

Supervise and lead a team of Operations Program Leads supporting multiple customer programs.
Develop and execute recovery plans for overdue part numbers, ensuring clear actions, ownership, and timelines.
Present program performance, recovery plans, and key risks to leadership and customers.
Monitor program metrics and drive actions to improve delivery performance and customer satisfaction.
Lead customer visits and coordinate cross-functional activities to ensure successful engagements.
Partner with Operations, Planning, Engineering, Quality, Materials, and Supply Chain teams to meet customer commitments.
Drive timely implementation of Engineering Changes (ECs), Change Requests (CRs), Deviations, and other configuration updates to prevent supply disruptions.
Conduct regular customer and internal program reviews, communicating progress, priorities, and mitigation plans.
Mentor Operations Program Leads while supporting workload prioritization, process execution, and continuous improvement initiatives.
Prepare executive presentations, dashboards, and reports while identifying operational risks and driving corrective actions to ensure program success.