Senior Operations Program Manager, Central Operations
About The Position
The Senior Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations. As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end. The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.
Requirements
- Strong analytical skills, with the ability to use data to inform decisions
- Experience using SQL (or similar tools) to pull and analyze data
- Demonstrated ability to manage cross-functional projects and influence stakeholders
- Comfort operating in ambiguous environments and driving clarity
- Strong organizational skills and attention to detail
Nice To Haves
- Experience in Trust & Safety, Payments, or Contractor Operations
- Strong problem-solving skills with a structured approach to complex challenges
- Excellent communication skills, with the ability to clearly articulate insights and recommendations
- Experience operating in fast-paced, metrics-driven environments
Responsibilities
- Own and execute operational programs end-to-end across Central Ops functions
- Analyze performance data to identify trends, gaps, and opportunities for improvement
- Build and optimize processes to improve efficiency, quality, and scalability
- Partner cross-functionally to launch and iterate on operational initiatives
- Track and report on key metrics, ensuring programs meet performance targets
- Drive continuous improvement through structured problem-solving and experimentation
Benefits
- Equity in a fast-growing company
- 401(k) match
- Competitive compensation
- Financial coaching
- Paid parental leave
- Fertility benefits
- Parental coaching
- Medical, dental, and vision
- Mental health support
- Wellness stipend
- Learning stipend
- Ongoing development
- Internet stipend
- Commuting stipend
- Free lunch in our SF office
- Free gym in our SF office
- Flexible PTO
- 15 holidays
- 2 flex days
- Team outings
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
