Senior Operations Processor

Wells Fargo•Des Moines, IA

2d•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues. You will also provide feedback and present ideas for improving or implementing processes and customer support, and perform complex operational and customer support initiatives within the Operations functional area. Additionally, you will assist staff, managers, and colleagues, providing guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. Collaboration and consultation with peers, colleagues, and managers to resolve issues and achieve goals is expected, as is interaction with internal customers. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience with automatic payment processing
Accounting experience, accounts receivable or accounts payable
Experience in a financial operations environment
Customer service experience preferred
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to independently provide summary and recommendations on operational data
Basic Microsoft Office skills (advance) excel pivot tables
Hogan experience
Structure of accounts
Data entry

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements