Senior Operations Processor

U.S. Bank • Earth City, MO

1d • $23 - $30 • Onsite

About The Position

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions. Position involves tasks and duties associated with the 1099-C and CIT processes. Work will include but is not limited to account and payment research, account coding, in-bound call related duties, and 1099-C issuance. Will be office 3+ day Earth City Missouri.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Provides production support to multiple groups within Operations Services or enterprise wide.
• Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.
• Performs functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction.
• May have direct contact with 3rd party vendors and / or external customers.
• Researches exceptions and escalate issues to management as appropriate.
• May recommend and implement developed processing improvements within production.
• Performs tasks and duties associated with the 1099-C and CIT processes.
• Conducts account and payment research, account coding, in-bound call related duties, and 1099-C issuance.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED