Senior Processor

Merchants Bank of Indiana•Carmel, IN

About The Position

The Senior Processor serves as a lead role within Mortgage Operations, responsible for guiding a team of loan processors to deliver timely, accurate, and compliant loan files. This role acts as a key liaison between processing, underwriting, closing, and leadership, driving operational efficiency, file quality, and service excellence while fostering team development and performance. The Senior Processor will be able to guide, coach, and strengthen a team of Loan Processors, conduct regular pipeline reviews, and work with the Ops Manager to develop ongoing training, mentoring, and support on guidelines and systems. They will also assist the Ops Manager in making new hires successful, foster a high-performance, collaborative team environment, and monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone, tracking key metrics per processor. This role involves providing high-level processing for special service loans and employee loans, identifying bottlenecks and proactively resolving issues, and acting as an escalation point for complex loan scenarios and borrower/loan officer/vendor issues. The Senior Processor will partner with internal leadership to quickly resolve conditions and help loans move to closing, assist processors with structuring of loan files and direct to resources, and maintain strong knowledge of products, guidelines, and overlays. Additionally, they will identify opportunities to streamline workflows, make recommendations for system enhancements, reduce cycle times, and drive adoption of best practices across the team, working together with the Ops Manager to enhance team collaboration, high-efficiency, and drive.

Requirements

7+ years of mortgage processing experience
1-3 years in a leadership or senior processor role
Strong knowledge of agency and government loan guidelines
Excellent communication and problem-solving skills
Strong leadership and coaching skills
Proficiency in LOS systems, Encompass preferred
Strong diligence and compliance orientation
Ability to manage multiple priorities in a demanding environment and make clear decisions to direct team

Nice To Haves

Mortgage experience in a banking environment is a plus

Responsibilities

Guide, coach, and strengthen a team of Loan Processors
Conduct regular pipeline reviews
Work with Ops Manager to develop ongoing training, mentoring and support on guidelines and systems
Assist Ops Manager in making new hires successful
Foster a high-performance, collaborative team environment
Monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone. Track key metrics per processor
Providing high-level processing for special service loans and employee loans
Identify bottlenecks and proactively resolve issues
Act as escalation point for complex loan scenarios and borrower/loan officer/vendor issues
Partner with internal leadership to quickly resolve conditions and help loans move to closing
Assist processors with structuring of loan files and direct to resources
Maintain strong knowledge of products, guidelines and overlays
Identify opportunities to streamline workflows, recommendations for system enhancements, and reduce cycle times
Drive adoption of best practices across team
Work together with Ops Manager to enhance team collaboration, high-efficiency and drive