Senior Operations Processor

Wells Fargo Bank•Charlotte, NC

7d•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor to join the Enterprise Wires Services - Payments Exceptions team. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues, provide feedback and present ideas for improving or implementing processes and customer support. You will perform complex operational and customer support initiatives within the Operations functional area, assist staff, managers, and colleagues, and provide guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests, provide subject matter expertise and interpretation of procedures to staff, and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. You will interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. You will process in various payment applications: Global Money Transfer System (GMTS), Money Transfer System (MTS) and Electronic Payment Execution (EPE).

Requirements

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience with using HOGAN, EWS Wire Applications EMTS or GMTS
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Understanding of Fedwire, SWIFT and CHIPS(Clearinghouse) systems
Understanding of payment industry concepts, compliance requirements, and risk controls.
Ability to navigate multiple systems in a fast-paced environment while meeting productivity and operations quality standards

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Process in various payment applications: Global Money Transfer System (GMTS), Money Transfer System (MTS) and Electronic Payment Execution (EPE)