Senior Operations Processor

Wells Fargo Bank•Minneapolis, MN

2d•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor as part of the Commercial Banking Business Operations team. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues. You will also provide feedback and present ideas for improving or implementing processes and customer support. You will perform complex operational and customer support initiatives within the Operations functional area. You will assist staff, managers, and colleagues, providing guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, and interact with internal customers. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience with Hogan RPM and MaxAAR mainframe systems
Familiarity with Treasury Management Products and Services
Strong Understanding of complex Microsoft Excel functions
Ability to work independently, organizing and managing multiple priorities
Excellent verbal, written, and interpersonal communication skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work in a fast-paced deadline driven environment
Energetic, quick learner, positive attitude, self-motivated

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements