Senior Operations Manager

Elite Veterinary Specialists•Parkland, FL

3h•Hybrid

About The Position

Elite Veterinary Specialists is a growing, privately owned veterinary ophthalmology group with clinics in Central Florida and Gaithersburg, Maryland, and more locations planned. They are committed to providing compassionate, human-centric pet care and fostering a workplace that values individual contributions over corporate culture. The Senior Operations Manager will serve as the primary link between clinic teams and ownership, overseeing daily operations, staffing, and ensuring excellent patient care across all locations. This is a hands-on leadership role requiring a blend of medical and business acumen within a veterinary hospital setting, with a significant role in new location openings.

Requirements

Credentialed veterinary technician (CVT, RVT, LVT, or equivalent) preferred. Candidates without a credential should bring substantial hands-on clinical experience.
5+ years of veterinary practice management experience, preferably multi-site or specialty/referral
A strong understanding of both the medical and business sides of a veterinary hospital
Experience leading teams through supervisors or team leads
Solid scheduling and HR fundamentals
Excellent communication skills and the ability to stay calm and fair in difficult situations
Ability to travel regularly within Florida and occasionally to Maryland

Nice To Haves

CVPM certification
Experience opening a new location
Ophthalmology/specialty background

Responsibilities

Build a positive, accountable, and collaborative culture across all locations.
Lead, coach, and support front desk and technician leads through regular one-on-ones, clear expectations, and ongoing feedback.
Support employee engagement, morale, retention, and professional development.
Develop emerging leaders and create consistent management practices across locations.
Promote strong communication between doctors, technicians, assistants, client service representatives, and ownership.
Handle complex or emotionally sensitive situations with professionalism, fairness, and empathy.
Build and approve staff schedules across all locations, manage PTO, and ensure coverage based on hospital and patient needs.
Identify staffing needs and lead recruiting, interviewing, and onboarding, recommending final candidates to ownership.
Conduct performance reviews and corrective action, and provide input on compensation decisions.
Manage employee documentation, leave coordination, and day-to-day HR matters.
Communicate hospital policies and procedures and ensure they are followed consistently.
Serve as the first point of contact for clinic escalations, bringing the right issues to ownership.
Maintain an active presence in the hospitals and stay connected to the daily work of clinical teams.
Assist on the floor when patient volume, staffing gaps, or unexpected circumstances call for extra support.
Help coordinate workflow during busy periods and support collaboration between clinical departments.
Oversee OSHA, safety, and hospital compliance programs, and support the doctors with controlled substance record-keeping and audits.
Maintain required documentation and ensure team members complete required training.
Promote a safe, organized, and professional environment for employees, clients, and patients.
Address facility, equipment, and compliance concerns promptly, managing vendors and supplies within approved spending authority.
Lead new-location openings, including staffing, training, systems setup, and opening-day readiness.
Standardize protocols, training, and workflows across all clinics as the group grows.