Senior Operations Manager

MBC Group • Egypt, AL

7d

About The Position

MBC GROUP is the largest and leading media company in the Middle East and North Africa, dedicated towards enriching lives through information, interaction, and entertainment. With a rich history of growth and expansion, MBC GROUP’s first presence came to London in 1991 in the form of the private satellite TV channel, MBC1. A decade later, MBC GROUP relocated its headquarters to Dubai Media City, United Arab Emirates, in 2002. Building on its immense success in recent times, MBC GROUP proudly inaugurated its new headquarters in Riyadh, Saudi Arabia, in September 2022. With a commitment to serving audiences worldwide and featuring in key markets, MBC GROUP is home to a plethora of iconic brands, departments, and entities that include TV and radio offerings, a streaming platform, production and talent houses, and more. Today, MBC GROUP operates over 13 free-to-air TV channels and 3 radio stations, such as the flagship MBC1, as well as MBC2, MBC3, MBC4, MBC5, MBC MASR, MBC IRAQ, and MBC LOUD FM. The Group also operates Shahid, the world’s leading Arabic streaming platform that’s home to highly rated original productions from the Arab world, a wide range of exclusive series, movies and other premieres, as well as live TV channels, sports, kids offering, international content, and more. MBC GROUP is also home to MBC STUDIOS, a global production powerhouse, born to realize the unrivalled, untapped storytelling potential of the Middle East. With a mission to mentor, educate, and nurture the talent of tomorrow, MBC GROUP runs MBC ACADEMY, an educational and training platform with the mission to discover, upskill, and nurture Saudi talent in the media and production space. Since its launch in 2020, MBC ACADEMY has successfully gone on to train over 18,000 individuals.

Requirements

• Deep awareness of the social platform’s properties.
• Ability to identify issues and resolve problems.
• Ability to review contracts for terms, pricing, and approvals.
• Ability to create pricing strategy and business modelling for projects.
• Excellent presentation skills, and management skills.
• Strategy short & long plan creation.
• Very good communication skills.
• Strategic Thinking
• Financial Vision
• Managerial Skills.
• Results Oriented
• Data Analysts
• Teamwork
• Conflict Resolution
• Problem Solving
• Bachelor’s degree in mass communication or any other relevant position in Media.
• 7 - 9 years’ experience in digital media.

Responsibilities

• Ensure planning and organizing the Digital directorate: Creating the Digital directorate annual strategy, ensuring an efficient and updated structure, creating, monitoring, and controlling the Digital directorate annual budget, monitoring and controlling the Customers annual plans (offering, budget and resources), monitoring and controlling the Digital units annual objectives, and documenting and monitoring the Digital directorate policies, guidelines and best practices.
• Managing Cairo office: Creating, monitoring, and controlling Cairo office annual budget, ensuring a healthy environment, manpower management.
• Ensuring the Digital directorate efficiency: Ensure smooth and efficient workflow across all Digital directorate units and offices, and setting and monitoring the Digital directorate overall KPIs and KPIs per customer.
• Ensuring resources efficiency: Monitoring workload capacity across all units, monitoring the utilization of available systems, tools, subscriptions, etc., and taking action accordingly, keeping up to date with the most efficient tools/systems in the market to improve team productivity, and collaborating with unit heads to improve alignment and cooperation within the team by activating and tracking team meetings to achieve maximum creativity & productivity.
• Managing and controlling the operations: Managing communication across Digital directorate units, managing communication with other departments to handle Digital directorate requirements, managing emergency situations to ensure projects/tasks implementation on time, monitoring planned deliverables to ensure execution on time, monitoring social accounts to ensure commitment with approved guidelines, managing the "Postproduction Traffic" to ensure deliverables for each customer, ensuring Facebook Deal execution (daily notes, weekly reports and contributing to content calendar planning), monitoring monetization best practices (daily notes and weekly reports), and monitoring Clipping Rules (daily notes and weekly reports).
• Digital products management: Managing Snapchat channel to continually enhance MBC presence and revenue, managing MBC3 digital accounts (social media and website) to achieve channel objectives, and managing the updates of the mbc.net home page and channel pages.
• Monitoring the Digital directorate performance through an efficient reporting system: Providing Digital directorate Overall Performance reports (Quarterly for Group top management, Weekly and Monthly for Digital directorate management, Monthly for each client), Individuals KPIs reports (monthly), Budget Status reports (monthly), Revenue reports (weekly and monthly), Agencies usage reports (monthly), and Ad hoc reports when requested.
• Supporting the Digital directorate units: Sharing digital rights of new shows with units based on documented info on the BCM, sharing metadata of any show when requested based on documented info on the BCM, sharing new episodes in advance with units if there is an URGENT need after getting approval from the requester unit head, providing support regarding any issue related to the CMSs, handling the creation of new accounts on the CMSs, and providing advice regarding copyright issues.
• Ensuring continuous improvement: Conducting quarterly competitive Digital analysis to identify market trends with recommendations to maximize success opportunities, collaborating with unit heads for monthly workshops, encouraging creativity and productivity through a rewarding system (Employee of the month), and conducting an annual survey to get customer feedback and improve performance accordingly.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior