Senior Operations Manager

Volunteers of America Los Angeles•Downey, CA

9d•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. The Senior Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Bachelor's degree in Social Services or Business Operations (or related discipline) OR 4 years of related experience
Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)
5 years of experience in Business or non-profit Management.
2 years of Budget Management / Oversight Experience
2 years experience in policy development and continuous improvement
Experience in grant management and reporting
Experience with SUD treatment and MAT

Nice To Haves

Masters degree preferred
LMFT preferred
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Familiarity or work experience in a social services field and/or health care
Familiarity with CARF accreditation
Bilingual in English and Spanish.
Knowledge about community resources
Knowledge of Harm Reduction Model
Experience with Electronic Health Records and other relevant databases used by partner service providers

Responsibilities

Develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP programs in accordance with the various grant/contract/state requirements
Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals
Develop policies, procedures and records shall support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements
Develop best practices and tools for management of residential and non-residential programs.
Achieve grant objectives by: Overseeing facility operations, in conjunction with Program Managers
Overseeing health and safety standards across SCADP and VOALA substance use facilities
Ensuring all services to clients are properly recorded: in both a hard (paper) and soft (electronic health record (EHR)) file format
Through Program Managers and Quality Assurance Manager, monitor provision of services provided to participants to ensure the quality and effectiveness of services provided
Ensure program(s) interim and final goals and requirements are achieved
Evaluate program effectiveness; make proposals to senior management
In collaboration with Quality Assurance Manager and Regional Clinical Director, provides Knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices
Support Program Managers in the operation of the facilities and support of clients.
In collaboration with Regional Clinical Director, engage in and oversee various grant reporting needs to satisfy funder requirements
Train, coach, and manage the SCADP and VOALA substance use teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education
Effectively communicate program and project expectations to team members and management in a timely and clear fashion
Plan, conduct and record required in-service training
Delegate tasks and responsibilities to appropriate personnel
With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department Corporate administration staff
Address employee issues, coordinate with Regional Clinical Director and Program Managers all staffing issues, and employee conflicts, involve HR as required.
Ensure Program Manager�s effectiveness with human resources including staffing, scheduling and coverage, performance management, attendance, timecard compliance, and accountability
Publish monthly budget reports and proposals
Estimate and allocate resources that programs may need in order to achieve goals
Create and analyze budget reports, make projections for future budgets to meet program goals
Report to CEO and CFO recommendations
Keep Clinical Regional Director, SCADP and VOALA substance use facilities informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basis
Meeting all funder reporting timelines
Collaborate with community partners for services and housing opportunities to program participants
Collaborate with other SCADP and VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
Plan and participate in community outreach efforts to gain and maintain community support for the programs
Develop program policies, procedures, plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans that meet CARF and regulatory requirements
Develop best practices and tools for project execution and management
Through Program Management, provide resources to train, coach, and manage SCADP and VOALA teams on program requirements, evidence based practices, EHR, tools, and methods to meet those requirements.
Ensure Program Manager effectiveness with managing staffing and all aspects of performance management and human resources compliance.
Allocation of resources, financial, facility, staffing and support (transportation, dining, supplies, et cetera)
Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.
Collaborates with other service providers to link various programs to community resources and supportive services.
Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
Effectively plans workload of subordinate individuals and programs � deploys and organizes resources.
Identifies better, faster, more efficient ways to achieve the mission of SCADP and VOALA Community Outreach.
Coaches and mentors junior staff.
Other duties as required and is subject to change at any time.
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.