Senior Operations Manager

Export Packers•Brampton, ON

31d•CA$110,000 - CA$130,000•Hybrid

About The Position

This is an exciting opportunity for an experienced logistics leader to take ownership of a complex, temperature-controlled supply chain within our Domestic Protein Division. The Senior Operations Manager will lead transportation, cold chain, warehousing, inventory, and intermodal activities across a global inbound and domestic distribution network, while driving service excellence, cost efficiency, continuous improvement, and strong cross-functional collaboration.

Requirements

10+ years of progressive logistics and supply chain experience
5+ years in a leadership role overseeing temperature-controlled transportation, ocean freight, warehousing, inventory, and intermodal operations.
Success leading teams in a fast-paced, high-complexity environment with accountability for service, cost, and continuous improvement.
Strong commercial acumen in negotiating ocean freight, transportation, and 3PL agreements and in managing vendor performance.
Deep knowledge of cold chain logistics, warehouse and transportation claims, and cross-border operations involving Canadian and US ports and cold storage partners.
Strong analytical, communication, negotiation, and problem-solving skills, with the ability to influence effectively across functions and levels.
Intermediate to advanced Excel skills, including pivot tables, XLOOKUP, data analysis, reconciliation, and the ability to build and maintain operational reports and KPI trackers.
Degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field.

Nice To Haves

Experience with Microsoft Dynamics 365 ERP, transportation management systems, and PowerPoint is considered an asset.
Industry certifications such as CSCP, CPIM, or CITT are an asset.

Responsibilities

Lead end-to-end logistics for the Domestic Protein Division across ocean freight, over-the-road transportation, cold chain operations, warehousing, inventory, and intermodal flows to ensure reliable, cost-effective execution.
Oversee inbound ocean freight imports into Canada from global origins, including bookings, carrier performance, customs handoff, inland execution, and cold chain integrity through final warehouse delivery.
Lead and develop a high-performing team by building accountability, strengthening capability, and fostering a culture of continuous improvement, innovation, and operational discipline.
Own logistics budgets, resource allocation, and performance outcomes with clear accountability for service, cost, and scalability.
Lead carrier, drayage, and 3PL sourcing activities, including RFQs, benchmarking, rate negotiations, and commercial agreement development across the US and Canada.
Oversee 3PL cold storage operations across Canada to ensure warehouse partners meet expectations for service, inventory accuracy, capacity, compliance, and cost performance.
Develop and manage cost-efficient temperature-controlled transportation solutions from 3PL sites to customer distribution centers across Canada, encompassing both FTL and LTL networks while meeting service, transit, and product integrity requirements.
Manage warehouse contracts, storage and handling rates, and annual commercial reviews to secure competitive pricing, clear service expectations, and strong vendor accountability.
Oversee warehouse claims and discrepancy resolution to ensure timely investigation, recovery, root cause analysis, and corrective action with external partners.
Lead annual inventory reconciliation with warehouse partners to ensure variances are investigated, resolved, and reported accurately in support of financial and operational integrity.
Drive strategic supply chain initiatives that improve agility, strengthen cold chain performance, reduce total landed cost, and support future business growth.
Establish and manage logistics KPIs, analyze variances, and implement corrective actions to improve service levels, cost performance, and execution consistency.
Ensure compliance with applicable regulations and company standards for temperature-controlled transportation, warehousing, inventory control, and claims management.
Partner cross-functionally with internal stakeholders and external vendors to support business priorities, resolve operational issues, and deliver resilient logistics solutions.