Senior Operations Manager

Frontier Communications • Ontario, CA

7d • $110,000 - $155,000 • Onsite

About The Position

This position may serve as an individual contributor or supervise a workforce that installs, maintains, and/or supports OSP network facilities, high-bandwidth services, and broadband services. The position duties include meeting service activation and repair commitment dates, maintaining revenue/expense objectives, and promotion of new and existing company products. Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

Requirements

• Minimum 5 years of direct related telephone/access installation and repair experience
• 2-3 years of Outside Plant Construction installation and repair experience.
• Basic knowledge of Copper and/or FTTH data networking.
• Advance knowledge of plant service center, central office, and outside plant functions.
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines.
• Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing.
• Must be able to interact with internal/external customers and assist with problem resolution.
• Must demonstrate good oral and written communication skills.
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook.
• Must take pride and ownership in work and exhibit a willingness to learn.
• Proven ability to lead multiple business initiatives to completion.
• Must possess a valid state driver’s license.
• Must have a high school diploma or equivalent.

Nice To Haves

• BA/BS in Telecommunications, Operations Management or Business Administration preferred or directly related experience.
• Successful completion/certification in related technical fields or vendor equipment desired.

Responsibilities

• Has a solid understanding of the business/department and is able to manage expense targets.
• Able to articulate business/departmental KPI’s to workgroups (i.e., can clearly set goals/objectives).
• Holds team accountable to clearly achieve results through coaching and performance management while creating a performance culture environment.
• Promotes new/existing products as required.
• Works with Engineering and Operations Center to monitor workload and schedule manpower and resources needed to meet workload demands, customer needs, and company objectives.
• Responsible for determining and fulfilling the needs of the team for employee development and training.
• Communicate with other departments, e.g., Engineering, Operations Center, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
• Quality control, i.e. tool inspections, building and vehicle inspections, quality assurance inspections etc.
• Be cognizant of and support the revenue budget.
• Provide Capital Budget input as required.
• Positively represent Company through active community engagement and involvement.
• Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
• Business-related functions: Employee timesheet approval, email administration, internal/external communications, procurement management, Varasset administration, and overtime equalization.
• Consistently provides feedback and direction to local management, vendors, and field technical staff to ensure employee development, engagement, and business knowledge; complete regular employee performance appraisals/reviews.
• Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modifies direction as necessary, and to engage and hold employees accountable to overall business operations and results.
• Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
• Partners with Human Resources to ensure firm, fair, and consistent application of HR practices/policies and labor agreements.
• Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
• Engage in marketing initiatives to promote the company’s products and services (i.e., TTL and marketing events).
• Support employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
• Respond to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensure follow-up on customer issue resolution identified in action plans.

Benefits

• Salary Range: $110,000 to $155,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED