Senior Operations Manager
About The Position
Factor_, a brand of HelloFresh, is seeking a Senior Operations Manager. The Senior Operations Manager drives the culture and leads the daily activities for a high-volume prep, cook, and plating production kitchen and fulfillment center. You will work directly with our Director of Operations to be in charge of building out and leading the operational road map for our flagship production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.
Requirements
- 5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production
- Bachelor's Degree - Master's preferred
- Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
- Familiarity with FSMA, HACCP, SQF
- Demonstrated ability to effectively motivate, develop and manage 100+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
- Deep knowledge of Lean and Agile Production
- Comprehensive background in Prepping, Cooking, Plating, Food Safety & Quality and Fulfillment
- Interest in spending most of your time on the shop floor and working directly with all levels of staff
- Demonstrated success at delivering new product initiatives in both a large company and start-up environments
Nice To Haves
- APICS CPIM or CSCP certification (preferred)
- Spanish Proficiency preferred
Responsibilities
- Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment)
- Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.
- Work with managers to execute final Production Scheduling.
- Ensure product quality of the department.
- Be the liaison between the site operation, kitchen, R&D and other functions within Headquarters, helping your team to identify the key priorities for the site.
- Be responsible for production area continuous improvement initiatives and direction.
- Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
- Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
- Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
- Create a positive team dynamic that encourages all employees in the production center to: Provide timely feedback to direct/indirect reports, Drive positive change within the facility, Adapt to the ever-changing business needs and ensure that the team does the same, Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.
Benefits
- Competitive hourly rate
- 401K company match that vests immediately upon participation
- team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
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What This Job Offers
Job Type
Full-time
Career Level
Senior
