Senior Operations Manager

The Good & the Beautiful•Lehi, UT

5d•Onsite

About The Position

The Senior Operations Manager is responsible for the overall performance, leadership, and continuous improvement of warehouse operations. This role owns the systems, people, and processes required to deliver safe, high-quality, and on-time fulfillment. The Senior Operations Manager builds a disciplined culture where people are proud to work, expected to contribute, and held to a standard. Resulting in a workplace that improves lives (both for employees and customers) through meaningful, disciplined work.

Requirements

5–10+ years in warehouse, fulfillment, or operations leadership
Proven experience leading leaders (not just frontline employees)
Strong background in process improvement (Lean, Six Sigma, or equivalent)
Experience managing performance through metrics and KPIs

Nice To Haves

Experience scaling operations
WMS and systems implementation experience
Multi-shift or high-volume fulfillment environment

Responsibilities

Own end-to-end warehouse operations: Receiving, Inventory, Fulfillment, Facilities, and Equipment
Accountable for achieving all Core Objectives: Safety, Quality, On-Time Shipping, Continuous Improvement, and Culture
Communicate performance, risks, and corrective actions clearly to leadership
Lead and develop Operations Manager, Operations Support Manager, Shift Manager(s), Assistant Managers, and Facilities Manager
Establish clear expectations, accountability, and consistency for the team
Coach leaders to manage performance, address issues quickly, and uphold standards
Build bench strength and succession plans for all key roles
Ensure all core processes have documented, implemented, and maintained Standard Work
Audit adherence to Standard Work and address gaps immediately
Eliminate reliance on tribal knowledge and strong individual performers
Reinforce that disciplined execution enables stability and improvement
Build a culture where Continuous Improvement is expected at all levels
Develop leaders and teams to identify waste, solve problems, and improve processes
Ensure regular implementation of improvements that measurably impact Safety, Quality, and Productivity
Balance efficiency gains without degrading the employee experience
Use data to drive decisions and track year-over-year improvements
Build and maintain a disciplined, high-performance culture where employees are expected to contribute, take ownership, and consistently meet or exceed defined performance and behavioral standards.
Foster an environment where people take pride in their work and push each other to improve.
Ensure gaps in performance or behavior are addressed promptly through coaching, performance improvement plans, or appropriate support, including reasonable accommodations where applicable.
Ensure managers are actively coaching, documenting, and developing their teams
Own capacity planning to ensure staffing, scheduling, and labor allocation consistently meet shipping timelines and volume demands
Plan and prepare for seasonal peaks and business growth without compromising Safety, Quality, or On-Time Shipping performance
Oversee capital planning for equipment and facility needs, ensuring resources support current operations and future scalability
Ensure facility is safe, organized, and well-maintained aligned with the owners expectations
Oversee preventative maintenance programs and equipment reliability
Continuously improve layout, workflow, and ergonomics to support Safety, Quality, and operational efficiency
Ensure all operational decisions support delivering a high-quality product aligned with the vision of The Good and the Beautiful
Reinforce the connection between operational performance and customer experience
Build a workplace that improves lives through meaningful, disciplined work