Senior Operations Manager

Veteran Benefits Guide • Enterprise, NV

8d • Remote

About The Position

The Senior Operations Manager is responsible for leading high-performing teams, optimizing workflows, leveraging data to drive business decisions, and ensuring operational excellence across key production functions. This role partners closely with executive leadership to improve efficiency, maintain compliance, and develop scalable processes that support business objectives.

Requirements

• Bachelor's degree in Business, Operations Management, Statistics, or a related field required
• 8+ years of progressive operations management experience.
• 5+ years of senior leadership experience with direct oversight of managers and cross-functional teams.
• Proven success in scaling operations and driving process improvement initiatives.
• Strong analytical, problem-solving, and decision-making skills.

Nice To Haves

• master’s degree or MBA preferred
• Experience with Salesforce, Power BI, and HRIS platforms such as Paylocity preferred.
• Lean, Six Sigma, or similar process improvement experience is a plus.

Responsibilities

• Lead and develop managers across multiple operational departments.
• Drive process improvements and workflow optimization to increase efficiency and productivity.
• Analyze KPIs and implement strategies to improve performance and resource utilization.
• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Manage employee performance, coaching, and professional development initiatives.
• Partner cross-functionally with Finance, People Operations, IT, Business Intelligence, and Quality teams.
• Assist with budget planning, expense management, and operational forecasting.
• Prepare and present operational reports and recommendations to executive leadership.

Benefits

• Choice of Medical, Vision, and Dental plans with company premium contributions
• vacation and sick time
• 8 paid holidays plus a floating holiday
• 401k with company match after 90 days
• other ancillary benefits
• In-house training and on-the-job development
• Work from home: Flexibility to work from home based on business needs and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior