Senior Operations Manager, DC

Alo Yoga•Southaven, MS

About The Position

The Senior Operations Manager, DC leads day-to-day operations within a high-volume, fast-paced fulfillment center. The role ensures safe, efficient, customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. It has a critical role in peak execution, people leadership, and operational scalability. The position leads fulfillment operations and people, manages labor and peak-season execution, owns operational performance measures, and drives continuous improvement. It also ensures effective use of fulfillment systems and technology, manages costs, and collaborates with transportation, customer experience, HR, maintenance, engineering, IT, and site leadership. The work takes place in a fulfillment center, with extended hours and peak-season demands. Nights, weekends, and holidays may be required; minimal travel is expected.

Requirements

5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
Experience leading large teams in a multi-shift environment.
Strong execution in fast-paced, high-change environments.
Data-driven mindset with strong analytical and problem-solving skills.
Hands-on leadership style and ability to coach and develop teams.
Working knowledge of WMS, labor management systems, and fulfillment KPIs.
Excellent communication and cross-functional collaboration skills.
Ability to work nights, weekends, and holidays as required.

Nice To Haves

Bachelor’s degree in supply chain, Operations, Business, Engineering, or a related field.

Responsibilities

Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
Ensure consistent achievement of same-day and next-day fulfillment service level agreements.
Monitor real-time performance and adjust labor and workflows to meet changing demands.
Lead and develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
Drive strong safety performance and ensure compliance with workplace safety standards.
Coach leaders on performance management, engagement, and talent development.
Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
Manage labor productivity, attendance, and overtime to meet volume requirements.
Support flexible staffing, temporary labor, and cross-training strategies.
Own operational KPIs, including units per hour, order accuracy, on-time ship rate, and cycle time.
Conduct root-cause analysis for performance misses and lead corrective action plans.
Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.
Partner with IT and engineering teams to resolve system issues and improve throughput.
Support the rollout and stabilization of automation and process changes.
Manage departmental labor and operating costs within budget.
Identify productivity improvements and cost-saving opportunities.
Support capital and process improvement business cases.
Partner with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.
Communicate operational status, risks, and performance updates to site leadership.