Senior Operations Manager

The Cheesecake Factory•Battleboro, NC

28d•Onsite

About The Position

The Cheesecake Factory Bakery is seeking a Senior Operations Manager to oversee all production activities and results for a 110,000 square foot facility operating three shifts, seven days a week. This role is responsible for managing 150 full-time employees and significant annual sales and material usage. The ideal candidate is driven by results, service-oriented, improvement-focused, and pressure-resistant. The company is recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014.

Requirements

Minimum 10 years of career progression within food manufacturing.
Minimum 7 years of management level experience within food manufacturing.
Strong project management skills.
Strong written and verbal communication skills.
Ability to synthesize information from multiple sources to create performance-based training solutions.
Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
Bachelor's degree or equivalent experience required.

Nice To Haves

Food manufacturing experience with a high emphasis on baked, frozen goods.
Knowledge and experience with the Baldrige Manufacturing Excellence model.
Bilingual in Spanish and English.

Responsibilities

Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
Drive sustainable and continuous improvement of KPI performance while building a world class team.
Ensure results are being driven through a 4-step process that includes huddles, SIC meetings, Red Zone and action related daily meetings that will be driven by the Senior Operations Manager.
Coach and provide feedback to managers, supervisors, and team members on production practices.
Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
Champion Safety Culture; ensure compliance with health and safety standards.
Address and provide corrective actions in alignment with Human Resources.
Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
Regulate work shifts to ensure proper workload distribution.
Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
Identify and address mechanical and procedural limitations affecting efficiency.