Senior Operations Manager
About The Position
Amerit Fleet Solutions, a leading fleet maintenance company, is seeking an experienced, inspired, and mission-driven Senior Operations Manager to join their growing team. This remote position is responsible for overseeing service operations and may require 40-50% travel. The role demands a multi-faceted approach to maintenance, customer service, and account management, with a strong background in operations and fleet management. The Senior Operations Manager will manage and oversee fleet managers and local administrators across multiple regional sites, leading teams of mechanics. This individual will oversee day-to-day operations for the entire region and serve as the account manager, ensuring coordination of billing inquiries, monthly close-outs, reporting of monthly metrics (PM/DOT, KPI data, SLAs), and EHS and safety for the region. The role acts as a direct conduit for customer inquiries and feedback, including monthly surveys, and will host weekly and monthly meetings. Candidates should possess a strong and diverse background in diesel repairs, servicing a large fleet of heavy-duty trucks, trailers, and equipment. The ideal candidate is a self-starter with excellent leadership and communication skills, focused on asset uptime and readiness, outstanding safety and quality records, EHS compliance, data management, communication, problem-solving, staffing, and overall business performance. Candidates will be required to pass a background check. This is a remote-based position with a strong preference for candidates residing in Dallas, TX; Ontario, CA; Jacksonville/Orlando, FL; or the Northeast (Northern New Jersey-Philadelphia, PA-Baltimore, MD-Richmond, VA area).
Requirements
- Ten or more years of relevant experience in managing large fleets and maintenance.
- Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems.
- Proven experience in management for operations, planning, maintenance, and customer service.
- Great communication and data skills to include Outlook, Excel, and PowerPoint.
- People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions.
- Proven ability to lead cross-functional teams leveraging a project management framework.
- Strong analytical and problem-solving skills with extensive business acumen.
- Excellent communication and intercultural skills.
- Strong written and verbal communication skills.
- A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically.
- Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes.
- Candidates will be required to pass a background check.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures.
- Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets.
- Proactively partner with key client contacts fostering healthy business relationship in line with client expectations.
- Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment.
- Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint.
- Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work.
- Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments.
- Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams.
- Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics.
- The continuous identification implementation of operational best practices through interaction with the wider team.
- Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan.
- Selecting, effectively managing and coaching Operations and Team Managers.
- Managing client engagement.
Benefits
- Competitive salary pay – paid weekly, every Friday
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Unlimited vacation, paid holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our providers
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What This Job Offers
Job Type
Full-time
Career Level
Senior
