Senior Operations Manager

Copeland•Forney, TX

9d•Onsite

About The Position

If you are a senior operations leader passionate about building high-performing teams and driving operational excellence, we have an exciting opportunity for you! Based at our Forney Distribution Center, you will be responsible for overseeing day-to-day warehouse operations, including inbound receiving, outbound shipping, inventory execution, and order fulfillment. This role is accountable for delivering safe, efficient, and reliable operations while driving continuous improvement across safety, quality, delivery, cost, and productivity. You will partner closely with Customer Service, Inventory, Materials, Transportation, and other cross-functional teams to improve operational performance, eliminate waste, and build sustainable operating processes. The Senior Operations manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Distribution Center. This position operates under the general guidance of the Plant Manager.

Requirements

Bachelor's degree in Engineering, Supply Chain, Logistics, Business, Operations, or a related field (or equivalent experience)
5+ years of direct management experience in leadership in warehouse, distribution center, or manufacturing operations
Demonstrated experience leading managers and supervisors in a high-volume, metrics-driven environment
Strong knowledge of warehouse operations, inventory management, and shipping/receiving processes
Experience utilizing ERP and Warehouse Management Systems (Oracle, SAP, Manhattan, etc.)
Strong analytical, problem-solving, and decision-making skills
Excellent communication and cross-functional leadership skills
Proven ability to drive operational improvements through data, standard work, and continuous improvement methodologies

Nice To Haves

Experience leading multi-shift distribution center operations
Lean, Six Sigma, or Continuous Improvement experience
Experience with Daily Management Systems (Tier meetings, KPI reviews, Leader Standard Work)
Ability to handle changing priorities and use good judgement in multiple situations
Knowledge of warehouse automation and material handling systems
Experience leading change management and operational transformation initiatives
OSHA knowledge and forklift safety certification preferred

Responsibilities

Oversee warehouse operations including receiving, putaway, replenishment, picking, shipping, and inventory execution
Drive safety, quality, delivery, cost, and productivity performance through disciplined daily management and KPI reviews
Lead, coach, and develop managers of managers while fostering a culture of accountability, teamwork, and continuous improvement
Monitor operational performance using KPIs such as throughput, labor productivity, inventory accuracy, dock-to-stock, order accuracy, and on-time shipment
Partner with Customer Service, Inventory, Transportation, and Materials to resolve operational constraints and improve customer service performance
Drive root cause analysis and implement sustainable corrective actions for operational issues
Ensure compliance with safety regulations, OSHA requirements, and company policies
Oversee continuous improvement initiatives to optimize warehouse layout, material flow, labor utilization, and operating processes
Develop and maintain standard work, operating procedures (SOPs), and operational controls
Support peak planning, workforce planning, and resource allocation to meet business demands
Lead additional projects and initiatives as assigned by the Plant Manager