Senior Operations Manager - TX

ShipMonk•Las Vegas, NV

6d•Onsite

About The Position

ShipMonk is a tech-powered growth partner for ecommerce brands, operating fulfillment centers across the US, Canada, the UK, and Europe. We are seeking a Senior Operations Manager with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. This role establishes operational procedures, ensures the physical condition and maintenance of the warehouse and equipment, and coordinates warehouse activities with other functional areas. The Senior Operations Manager will ensure a safe operation, manage the budget and P&L, and drive operational excellence. A key responsibility is monitoring and ensuring facility key performance indicators (KPIs) are met to ensure profitability and productivity, as well as accurate timekeeping for direct reports. This role also involves leading cultural change, ensuring compliance, and participating in the interviewing, hiring, and training of staff. The Senior Operations Manager will address complaints, resolve problems, and oversee warehouse sanitation.

Requirements

A Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations.
A minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training.
Experience with warehouse management systems.
Proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation.
Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports.

Nice To Haves

Experience with labor management systems and productivity initiatives.
Lean Six Sigma certification.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
Ensures the physical condition of the warehouse and equipment is properly maintained.
Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons.
Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales.
Ensures a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping.
Effectively manages the budget and P&L of the operation.
Ensures operational excellence in all warehouse areas, related equipment, and systems.
Partners with others to maintain the proper layout of warehouse and product placement.
Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity.
Ensures accurate timekeeping for direct reports and reporting teams.
Leads cultural change within facilities whenever necessary.
Ensures compliance as applicable.
Participates in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture.
Addresses complaints and resolves problems.
Oversees warehouse sanitation in your assigned department.