Senior Operations Manager

AvalonBay Communities • Mooresville, NC

3d • $78,000 - $117,000 • Onsite

About The Position

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Senior Operations Manager provides leadership and management for three or more full-time equivalent operations staff of assigned apartment community. This associate participates as part of the leadership team to drive financial performance, operational excellence, and customer service. This associate may also work with retail tenants as appropriate and with expanded work groups to include the asset team when working on lease-up, renovation, new acquisition, and JV/Investment Fund communities.

Requirements

• Bachelor’s degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
• Valid driver’s license and automobile insurance.
• 3 years of multi-family property experience in a management role required.
• 3 years of supervisory experience required.
• Manages a community as demonstrated by work experience, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Successfully resolves resident issues as demonstrated by work experience.
• Negotiates and manages contracts with third-party service providers as demonstrated by previous work experience.
• Ability to tolerate ambiguity and change. Manages and leads teams effectively through change.
• Ability to think strategically and see the big picture.
• Demonstrates strong problem-solving skills; encourages new innovative solutions.
• Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance as demonstrated by experience in previous position.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

Nice To Haves

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• Satisfactory completion of AVB’s Management Essentials and Performance Evaluation within 9 months of employment in the position. Training must commence within 6 months of employment in the position.
• Satisfactory completion of Anti-Harassment for Supervisors training within 60 days of employment.
• Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment.
• Satisfactory completion of Sr. Operations Manager Onboarding training curriculum within prescribed dates.
• Any other applicable training assigned by the manager.

Responsibilities

• Provides leadership and management for three or more full-time equivalent operations staff of assigned apartment community.
• Participates as part of the leadership team to drive financial performance, operational excellence, and customer service.
• May also work with retail tenants as appropriate and with expanded work groups to include the asset team when working on lease-up, renovation, new acquisition, and JV/Investment Fund communities.
• All other tasks as assigned by the manager.

Benefits

• Comprehensive benefits — health, dental and vision
• 401(k) with company match
• paid vacation and holidays
• tuition reimbursement
• an employee stock purchase plan
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior