Senior Operations Manager (83508)

Inter-Con Security Systems•New Orleans, LA

19h•Onsite

About The Position

Inter-Con Security Systems, Inc., a leading US-owned security company founded in 1973, is seeking a Senior Operations Manager. This role will oversee 4-5 sites across Louisiana, reporting to the Senior Director of Operations. The successful candidate will be responsible for liaising with client representatives to measure contract Key Performance Indicators (KPIs) and long-term initiatives, mentoring subordinate managers, and ensuring compliance with financial performance projections. This position requires meeting or exceeding all established operations goals, ensuring adherence to company processes, and focusing on retaining and developing employees through proper training.

Requirements

Speak, read, and write English.
Must be age 18 or older.
Four year degree in Criminal Justice, Business Administration or related field.
Minimum 3 – 5 years of professional-level experience required.
Prior experience in the security industry, law enforcement and/or military required.
Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation, with ability to effectively resolve client issues professionally and service-focused, and to de-escalate situations.
Outstanding verbal and written communication skills, including the ability to write effective and concise reports in neat, legible handwriting.
High level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
Professional, articulate; and able to use good independent judgment and discretion.
Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
Experience in hiring, developing, motivating and retaining quality staff.
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone 24/7 for emergency response.

Nice To Haves

Experience in scheduling, operations or other functions of security industry a plus.

Responsibilities

Establish weekly, monthly, and quarterly operations goals in support of the contract business plan.
Provide regular updates to senior leadership on operations goals via Salesforce reports, metrics, or other tools.
Review relevant reports to increase efficiency and productivity.
Collaborate with all functional departments to achieve business goals.
Provide strategic involvement in company and client programs, initiatives, committees, and task forces.
Provide leadership oversight and guidance with direct reports to achieve goals.
Recruit, hire, and retain operations professionals through proper coaching and performance management.
Establish performance goals for security teams and continuously monitor progress.
Ensure direct reports properly manage performance and development of security personnel, including performance reviews, development plans, and Performance Improvement Plans.
Timely completion of all performance management processes for direct reports.
Identify team performance gaps and development areas and offer solutions.
Ensure all individual required training is completed, with an emphasis on professional development.
Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions.
Conduct regular staff and team meetings to discuss goals, strategy, celebrate successes, and share best practices.
Maintain extensive knowledge of complex industry standards, current security issues, and technology, and update managers on risks and threats.
Ensure 100% customer satisfaction through excellent and frequent client engagement.
Lead by example in resolving customer service issues with internal departments.
Manage daily Security Officer operational staffing requirements and administrative functions.
Conduct quality assurance inspections, monitor, and manage Security Officers in the assigned region.
Ensure subordinate supervisors understand and deliver orders, have sufficient resources, and that posts are appropriately filled.
Serve as Inter-Con’s Regional contract liaison with client representatives.
Oversee the training and operational employment of Field Supervisors and Security Officers.
Ensure the highest standards of conduct, appearance, performance, and training are met.
Keep the Contract Account Director apprised of contract performance, compliance status, and deficiencies.