Senior Operations Manager

Ally Medical Management LLC • Austin, TX

1d • Hybrid

About The Position

The Senior Operations Manager is responsible for leading non-clinical, day-to-day operations across a multi-site portfolio of Ally Medical freestanding emergency room locations. This role serves as the operational backbone for assigned sites — driving consistency in policies, workflows, and brand standards while acting as the primary escalation point for issues Operations Administrators can't resolve independently.

Requirements

• Working understanding of healthcare operations, with a demonstrated eagerness to deepen knowledge of compliance and contracting processes.
• Strong organizational, analytical, and communication skills.
• Proficiency in Microsoft Office Suite and operational management tools.
• Experience supporting or managing cross-functional projects.
• 3+ years of experience in healthcare operations, administration, or a related field, with demonstrated readiness to take on multi-site responsibility.
• Demonstrated ability to manage multiple priorities in a fast-paced, multi-site environment.
• High degree of initiative, coachability, and drive toward continued professional growth.
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• 3+ years of experience in healthcare operations, or administrative management.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel between assigned locations as needed.
• All employees of Ally are responsible for complying with all privacy and security laws and internal policies and procedures.
• You will play an active role in protecting the company's sensitive data and ensuring that our patient's information is treated with the utmost care and confidence.
• You are responsible for reporting any concerns or infractions that you become aware of so that the company may appropriately address them.
• You are responsible for protecting the credentials provided to you to access Company (and customer, where applicable) networks, systems, and data.
• You are responsible for maintaining the confidentiality of all Ally and customer data to which you are granted access.
• Any suspected compromises of Ally proprietary data or customer data must be reported to Management immediately.
• You will adhere to the Company’s Information Security Policy and Procedures and support standard operating procedures to protect Company systems and data.
• You will alert management immediately with any expected system or data compromises and/or system failure impacting the security, confidentiality, availability, and integrity of Ally Medical and customer data.
• You will be required to attend annual Information Security Awareness Training.

Responsibilities

• Oversee day-to-day non-clinical operations across multiple assigned locations, ensuring consistent application of policies, workflows, and brand standards.
• Partner with cross-functional departments to roll out new systems and operational initiatives across sites.
• Track and report key operational metrics and performance indicators across the assigned portfolio, identifying trends.
• Collaborate with stakeholders to identify best practices to ensure facilities meet objectives.
• Support new facility openings and expansion projects, taking on greater planning and coordination of responsibility as experience develops.
• Serve as a point of escalation for site-level operational issues that Operations Administrators are unable to resolve independently.
• Support compliance with organizational policies and applicable federal, state, and local regulations across assigned sites.
• Assist in administering company policies, documentation, and audit processes, with growing ownership over time.
• Maintain operational reporting to support internal reviews and prepare summaries for the Executive Team.
• Assist with contract preparation, review, and tracking under oversight.
• Identify workflow inefficiencies across departments and locations and recommend sustainable solutions.
• Support the development and quarterly review of Standard Operating Procedures (SOPs) for operational and administrative functions.
• Assist with training and documentation efforts to ensure staff compliance and readiness.
• Participate in and increasingly lead cross-functional projects to enhance operational effectiveness.
• Provide analytical and administrative support for special projects and initiatives led by the VP of Operations.
• Provide direct supervision and coaching to Operations Admin Assistants within the assigned portfolio, fostering collaboration, accountability, and professional growth.
• Support performance management, onboarding, and development planning for direct reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior