Senior Operations Manager

CENTER FOR HUMAN SERVICES•Modesto, CA

1d•Onsite

About The Position

The Senior Operations Manager provides strategic and hands-on leadership to the organization’s Operations Department, overseeing administrative and technical functions that ensure efficient, compliant, and high-performing internal systems. This role manages multiple operational teams including Facilities, IT, Data, and Administrative Services to ensure seamless coordination and alignment with organizational goals. The Senior Operations Manager is responsible for building operational infrastructure, driving process improvement initiatives, managing compliance with regulatory and organizational standards, and fostering cross-departmental collaboration. This position requires an experienced leader skilled in managing diverse teams, optimizing systems and workflows, and ensuring operational excellence across the organization.

Requirements

Bachelor's degree in Business Administration, Psychology, Organizational Development, Organizational Behavior Management, Instructional Design, Learning and Development, or another related field.
Minimum 3 years of experience in operations management with progressively increasing responsibilities
Minimum 3 years of experience supervising multiple teams or departments.
Demonstrated experience leading large-scale process improvement or systems implementation projects.
Strong project management and organizational skills, with the ability to manage competing priorities.
Experience in system and process mapping, workflow design, and performance measurement.
Knowledge of compliance frameworks relevant to nonprofit, healthcare, or social service organizations (e.g., HIPAA, OSHA, data security).
Proven ability to manage budgets, resources, and complex operational logistics.
Excellent communication, problem-solving, and interpersonal skills.
Pass agency paid criminal justice screening fingerprints.
Pass agency paid TB (Tuberculosis) screening.
Pass agency health screening or drug testing, if required.
Possession of a valid California Driver’s License and proof of valid auto insurance coverage.
Pass agency paid MVR clearance with no more than 2 points – if you are under the age of 25 our insurance company will not allow any points.
Represent the agency in a professional and competent manner.
Advocate for the best interests of the agency and clients we serve.
Establish and maintain effective working relationships with the public, co-workers, clients, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.
Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.
Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.
Participate in assigned scheduled agency meetings, in-service training, conferences, and other training as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.
Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.
Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration, and cooperation.
Communicate effectively both orally and in writing.
Perform job duties in a safe manner to ensure a safe working environment for oneself and others.
Participates in and/or supports agency fund development activities and events.
Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.
Systems Thinker – Seeks to understand the big picture.
Creative/Innovator – Can both embrace and bring forward new ideas.
Empathic and Relational Leader – Inclusive and empowering of others.
Embrace Emergence – Explorative, ability to embrace and anticipate the unexpected
Boundary Spanner – Connect people across boundaries, extend past familiar territory, community builder.

Nice To Haves

Certification in project management (e.g., PMP).
Experience in a healthcare or related industry with a strong understanding of compliance requirements.
Familiarity with systems management, data governance, and organizational administration.

Responsibilities

Provide direct supervision and support to multiple operational teams, including Administrative, Technical (IT/Data), and Facilities functions.
Establish clear goals, roles, and performance expectations for each team and ensure alignment with organizational objectives.
Conduct job task analyses and key informant interviews to understand and document the requirements and responsibilities of various roles.
Create and manage comprehensive documentation for processes, procedures, and compliance requirements to ensure consistency and accessibility across departments.
Develop and implement system and process maps to optimize organizational operations, streamline workflows, and promote cross-departmental efficiency.
Perform time studies and workflow evaluations to assess efficiency and identify opportunities for improvement across multiple operational areas.
Lead cross-functional projects from planning through execution and evaluation.
Develop project charters, timelines, and deliverables, ensuring milestones are met within scope and budget.
Facilitate the adoption of new tools, systems, and processes across the organization.
Ensure adherence to federal, state, and local regulations as well as internal policies and procedures.
Partner with leadership to maintain operational readiness for audits and certifications.
Oversee operational training and onboarding processes in collaboration with Human Resources.
Build the capacity of teams through professional development, mentorship, and performance coaching.
Take on administrative responsibilities on behalf of the organization, such as managing cross-departmental systems, supporting executive initiatives, and ensuring consistent operational standards across all programs and departments.
Develop, maintain, and present operational reports to senior leadership.
Establish and maintain tracking systems to monitor performance indicators and guide organizational strategies.
Foster a culture of innovation, problem-solving, and accountability throughout the Operations Department and the broader organization.
Other duties as assigned