Senior Operations Manager

METROPOLITAN WAREHOUSE AND DELIVERY•Houston, TX

About The Position

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience. We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success. Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for a highly experienced warehouse and logistics professional to join our team in the role of Senior Operations Manager. As the Senior Operations Manager, you will have managerial responsibilities for all warehouse and office staff within an assigned business segment at our location. You will be responsible for overseeing the efficient and effective functioning of the warehouse operations, ensuring exceptional customer service and operational excellence.

Requirements

Bachelor's degree in logistics, supply chain management, or a related field (preferred)
Previous experience as a Warehouse Manager or similar role for 3+ years
Proficiency in Microsoft Office suite, particularly Excel
Strong understanding of warehouse management systems (WMS) and logistics operations
Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
Excellent leadership and team management skills
Effective communication skills, both verbal and written
The Senior Operations Manager role may involve physical activities such as walking, standing, and occasionally lifting and carrying objects up to a certain weight
The role may require spending extended periods working in an office utilizing computer systems and other equipment
Excellent vision and manual dexterity for operating computer systems, analyzing data, and reviewing operational documents
Strong verbal and written communication skills to effectively interact with team members and stakeholders
Ability to handle occasional stress and pressure associated with managing operational challenges and meeting deadlines
Flexibility to work extended hours or weekends when necessary to address urgent operational needs

Responsibilities

Strategically manage assigned area of responsibility in compliance with company’s policies and vision
Directly responsible for all employment decisions within assigned area of responsibility
Lead and manage a team of warehouse and office staff, providing guidance, support, and training
Drive a culture of excellence, accountability, and continuous improvement within the team
Evaluate the performance of the staff and provide feedback for their professional development.
Any other responsibilities deemed necessary for the assigned area or business segment
Respond to customer emails and requests in a timely and professional manner
Ensure customer satisfaction by resolving any issues or concerns promptly and effectively
Ensure compliance with established processes, policies, and standard operating procedures (SOPs)
Identify and execute Lean opportunities to eliminate waste and improve operational efficiency
Drive safety improvements across the warehouse operations
Identify and execute Lean opportunities to effectively eliminate waste, and drive efficiencies
Optimize staffing levels to maximize productivity and minimize overtime
Make employment decisions and manage the recruitment process for the warehouse location
Directly responsible for all employment decisions within assigned area of responsibility
Evaluate the operational effectiveness of the warehouse and office staff
Set and maintain productivity expectations, monitor performance, and implement corrective actions when necessary.
Direct workforce to ensure compliance to established processes & policies