Senior Operations Manager

Jewish Federation of Cincinnati • Cincinnati, OH

3d • $80,000 - $90,000

About The Position

The Jewish Federation of Cincinnati (JFC) is seeking a Senior Operations Manager. JFC is the backbone organization that catalyzes the community in common purpose, welcoming all cultural backgrounds and faiths. The Federation is a community-driven convener, mobilizing diverse groups toward collective action, raising funds, and allocating resources where they are most needed. They are problem-solvers and opportunity-makers with unparalleled reach, acting as a force for good in the world by caring for the elderly, striving for social justice, keeping the community safe, combating antisemitism, and bringing crucial aid to the most vulnerable. Unified by values and tradition, they aim to build a flourishing, diverse Jewish community for future generations.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years of related work experience.
• Exceptional operational track record: proven ability to create and implement business systems and processes.
• Passion and proven track record for finding multivalent operational problems and challenges in complex businesses, and fixing them.
• Proven ability to create, maintain, and improve technology-enabled client process and procedure that works for clients and for the team that is delivering service.
• Background in developing analytics for systems, process, and their intersections with finance.
• Excellent interpersonal and communication skills, meticulous attention to detail and follow-up.
• Problem-solving and critical thinking skills to develop strategies that help overcome departmental challenges and enhance the organization’s performance.
• Self-starter with demonstrated ability to set goals, tasks and timetables and manage workflow.
• Must be organized, detailed and have ability to multi-task.
• Entrepreneurial, can-do attitude.
• Ability to work in and build strong collaborative teams, both internally and externally.
• Proven ability to work collaboratively across departments and disciplines to deliver projects focused on delivering excellence to clients.
• Demonstrated ability to establish and meet objectives and performance standards.
• Commitment to the mission of the Jewish Federation of Cincinnati and knowledge of Jewish customs and practices.
• Proficiency in MS Office Suite, and various electronic communication tools.

Nice To Haves

• Experience with project management software a plus.

Responsibilities

• Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals.
• Develop project plans, resource allocation, and timelines.
• Manage the day-to-day operational aspects of a project and scope.
• Direct assigned project teams ensuring effective utilization of resources.
• Report on the progress of projects to all stakeholders.
• Provide detailed organizational communication plans when clinical operations are impacted.
• Manage the organization's effort to continuously improve client operations, internally and externally.
• Establish robust client relationship management practices and systems.
• Manage grant application processes.
• Oversee grant reporting and data management.
• Work with the M&E team on alignment of metrics.
• Lead, manage, and train in systems transitions within multiple systems over the next 4 years.
• Manage the Operations Manager who handles the day-to-day details of Cincy Journeys, including application and payments processing, and tracking, reporting & analysis of data.
• Manage the Data Systems Administrator, overseeing customer service and user support related to data operations, CRMs, and/or fundraising platforms.
• Oversee donor database, grants management database, and reporting across the organization.
• Ensure data hygiene.
• Work closely with Development, Community Planning & Engagement, Jewish Community Relations Council, Finance, HR and Marketing on various initiatives.
• Manage Cross-Functional Committees.
• Oversee development operations including donor relations, gifts management, and acknowledgement letters.
• Manage collections.
• Oversee reporting for Annual giving (including Directed Giving) and Endowments.
• Manage restricted endowment distributions.
• Oversee marketing operations.
• Involvement in Chai Committee.

Benefits

• Robust medical, dental, and vision insurance.
• Talent management & professional development programs and learning opportunities.
• Competitive 401(k) program with company match and additional contribution opportunities.
• Complimentary single membership to the Mayerson JCC Fitness Center + discounts to the onsite café and spa.
• F.S.A, employer matched H.S.A, life insurance, LegalShield plan, tuition reimbursement and more.
• Paid Time Off: 15 days’ vacation, 12 days of sick, and 10+ paid holidays per year.
• Fun, collaborative, business-casual work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior