Senior Operations Manager Transportation

Chedraui USA•Rancho Cucamonga, CA

1d•Hybrid

About The Position

Chedraui USA is searching for an experienced Senior Operations Manager Transportation for our facility located at 12430 4th St. Rancho Cucamonga, CA 91730. At Chedraui USA, we’re dedicated to nourishing communities through our shared love of food, family and tradition. Our mission is to provide customers with an exceptional shopping experience with the freshest selection available across all our retail banners, and our people are at the heart of what we do. With a rich history originating in Mexico in 1921, Chedraui USA was formed in 2021 following the renaming of Bodega Latina Corporation, the U.S. subsidiary of Grupo Comercial Chedraui. Today, the company serves as the fourth largest grocery retailer in California with sales of $8 billion annually, operating more than 370 stores across five states in the western U.S. under three store banners: El Super, Fiesta Mart and Smart & Final. We are made stronger by our family of more than 24,000 associates, who proudly serve in our stores, warehouses and corporate offices. Our team is continually looking for talented individuals to bring our mission to life. Your success starts here!

Requirements

Bachelor's degree in supply chain management, logistics, business administration, or a related field (or equivalent work experience).
Three to five years of experience in transportation management, with a focus on chill and/or frozen transportation operations is preferred.
Certification in warehouse management and/or cold chain logistics (e.g., CSCP, GCCC) is preferred.
Strong leadership and communication skills.
In-depth knowledge of cold chain logistics principles.
Analytical skills and the ability to interpret data.
Effective problem solving and communication skills.
Strong work ethic, self-motivation, and positive attitude.
Ability to manage multiple tasks, manage time efficiently, and attend to details.
Delivery schedules, order inputs, selection, hours of service, overtime, attendance and punctuality are essential job functions.

Nice To Haves

Three to five years of experience in transportation management, with a focus on chill and/or frozen transportation operations.
Certification in warehouse management and/or cold chain logistics (e.g., CSCP, GCCC).

Responsibilities

Supervises and coordinates all activities within a multi-temperature transportation operation.
Forecasts daily and weekly equipment needs.
Manages the budgeting and financial forecasting process for transportation.
Manages a routing team and the daily routing functions.
Manages frontline managers.
Coordinates 3rd party transportation needs, including daily servicing of our business, forecasting equipment needs.
Strives to maximize the efficiency of the operation through KPI management, such as routed cube per trailer, cost per load, cost per mile, and transportation expense % sales.
Partners with DC operations leadership to ensure the timely flow of merchandise to stores daily.
Optimizes daily routing to maximize cube per trailer and minimize transportation expense.
Coordinates store delivery schedules with Store Operations partners.
Communicates to stores and store operations partners daily delivery ETAs and any delivery delays that arise.
Manages the outbound spend for all transportation activities.
Updates reports and other spreadsheets to track KPIs and all financial metrics associated with transportation.
Manages transportation transitions between DCs and carriers.
Responds and addresses issues related to transportation and customer service needs.
Leads and motivates a team of transportation frontline managers and transportation associates.
Provides guidance, training, and performance feedback to ensure a high level of efficiency, accuracy, and quality in the transportation department.
Ensures compliance with logistical standards and regulations including but not limited temperature monitoring, product traceability, and quality control measures.
Enforces safety protocols and quality assurance standards, conducting regular inspections, audits, and training sessions to mitigate risks and maintain a safe working environment.
Identifies opportunities for process improvement in transportation operations across all temperature zones.
Implements efficiency enhancements and streamline workflows to increase efficiency and reduce operational costs.
Utilizes transportation management systems (TMS) and temperature monitoring devices to monitor trailer temperatures.
Manages relationships with suppliers, carriers, and service providers involved in product transportation and storage.
Collaborates with customer service teams to address customer inquiries, resolve delivery discrepancies, and provide timely updates on order status and delivery schedules.
Develops and manages the budget for transportation operations.
Monitors expenses and allocates resources effectively to support operational requirements and strategic initiatives.
Drives continuous improvement initiatives in transportation operations leveraging data analysis, feedback from stakeholders, and industry best practices to enhance efficiency, quality, and customer satisfaction.